Revenue Operations Director - CS & Solutions COE

Workday; Pleasanton (CA); Hybrid; USD 185,000 - 277,000; Full time

Job summary

Workday is seeking a Revenue Operations Director for the Customer Success & Solutions COE. You will be the strategic operating partner, shaping the cross-COE state-of-the-business view, aligning global practices with geo teams, and driving scalable operational efficiency across CS, VM, and SC/EA.

You will report to the Senior Director of Revenue Operations and serve as the operational right-hand to the SVP, COE, guiding cross-functional initiatives and executive communications with data-driven

Qualifications

• Strategic Execution: 8+ years SaaS experience scaling strategy across customer-facing functions.
• Cross-Functional Operations: Deep expertise spanning presales and post-sales operational domains.
• Planning & Analysis: Proven track record in consumption/usage models and planning methodology.
• Stakeholder Leadership: Leading across matrixed structures, negotiating RoEs, driving change.
• Management: Coordinating workload, prioritizing, coaching, and delivering outcomes.

Responsibilities

• Unify Operating Rhythm: establish shared planning, reviews, and reporting across CS, VM, SC/EA.
• Strategic Rigor & Prioritization: own cross-COE priority roadmap and tackle key business challenges.
• Rules of Engagement: co-author ownership, handoffs, and escalation boundaries across COE and field.
• Planning Methodology & Advisory: coordinate with analytics to deliver planning models and liaise with SVP, COE.
• Global Performance Design & Reporting: ensure metrics and cadence across regional and global performance.
• Project Ownership: run cross-COE projects from start to finish in support of SVP priorities.
• Strategic Narrative Support: partner with COE leaders on data-backed narratives and presentations.

Skills

Strategic Execution

Cross-Functional Operations

Planning & Analysis

Stakeholder Leadership

Management

Job description

Workday is seeking a Revenue Operations Director for the Customer Success & Solutions COE. You will be the strategic operating partner, shaping the cross-COE state-of-the-business view, aligning global practices with geo teams, and driving scalable operational efficiency across CS, VM, and SC/EA.

You will report to the Senior Director of Revenue Operations and serve as the operational right-hand to the SVP, COE, guiding cross-functional initiatives and executive communications with data-driven