Revenue Operations Coordinator, Hotel & Casino Reservations

Rio Hotel & Casino Las Vegas; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Rio Las Vegas is seeking a Reservations Coordinator to support Revenue Operations by handling hotel, casino, leisure, and group reservations. You will manage availability, process changes, and drive upsells for rooms and shows while coordinating with Marketing, Revenue Management, and Hotel Operations.

The role requires 1–2 years in hotel sales or contact centers, strong communication, and flexibility to work nights/weekends. Proficiency with Opera LMS and CRM tools is preferred.

Qualifications

• Proficiency in Outlook, Word, Excel, PowerPoint and office hardware.
• Excellent oral, written, communication and presentation skills.
• Effective time management and multi-tasking in fast-paced environments.
• Experience with property management systems (Opera, LMS) and CRM tools.
• Willingness to travel domestically and internationally.
• Attention to detail and high integrity in regulated business.
• Cross-cultural experience preferred.
• Willingness to work nights and weekends.
• 1–2 years in Hotel Sales, Contact Center, or Third-Party Distribution.

Responsibilities

• Report to Revenue Operations Supervisors.
• Support Casino Marketing, Revenue Management, and Hotel Operations with Reservations.
• Book, change, cancel, and reconfirm reservations for hotel, casino, leisure and group.
• Promote upsells of rooms, suites, restaurants, and shows.
• Forward guest correspondence and transfer to departments as needed.
• Answer incoming calls promptly and manage reservations queue on multi-line phone system.
• Verify availability, confirm reservations, and perform daily data tasks.
• Collaborate with Property Management to resolve internal/external issues.
• Cultivate return business through hospitality philosophy in customer interactions.
• Demonstrate knowledge of Rio property room types, amenities, restaurants, shows.
• Track room blocks and restrictions; run daily traces for lists and issues.
• Communicate with Group and Leisure Sales on blocks and pickups.
• Ensure compliance with company rules and professional standards.
• Maintain confidentiality in department affairs.
• Perform duties essential to department success.

Skills

Outlook

MS Word

Excel

PowerPoint

Communication

Time management

Travel ability

Problem solving

Integrity

Cross-cultural awareness

Flexible schedule

Education

Bachelor's degree in Hotel or Business Administration, Marketing, or related field

Tools

Opera

LMS

CRM tools

Job description

Rio Las Vegas is seeking a Reservations Coordinator to support Revenue Operations by handling hotel, casino, leisure, and group reservations. You will manage availability, process changes, and drive upsells for rooms and shows while coordinating with Marketing, Revenue Management, and Hotel Operations.

The role requires 1–2 years in hotel sales or contact centers, strong communication, and flexibility to work nights/weekends. Proficiency with Opera LMS and CRM tools is preferred.