Revenue Operations Associate

Hernon; Sanford (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hernon is seeking a Revenue Operations Associate in the United States (Florida, Sanford) to drive qualified commercial opportunities and support standardized revenue processes. You will engage prospects, qualify leads, nurture inbound/outbound activities, and strengthen customer relationships while assisting quoting, order management, and customer service in a fast-paced environment.

Ideal candidates will have a Bachelor's degree or equivalent experience, strong communication and organizational

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in business development, inside sales, customer success, or commercial operations.
• Strong communication, relationship-building, and organizational skills.
• Experience with CRM systems; Zoho CRM preferred.
• Experience with SAP Business One and Zoho Desk preferred.

Responsibilities

• Proactive outbound prospecting via phone, email, LinkedIn, and CRM campaigns.
• Qualify prospects and develop relationships within target industries and segments.
• Coordinate follow-up with marketing leads and post-trade-show campaigns.
• Prepare quotations and manage quotes to improve conversion.
• Support quoting, order entry, onboarding, and returns per defined workflows.
• Maintain accurate opportunity records in Zoho CRM.

Skills

Communication

Relationship-building

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Zoho CRM

Zoho Desk

SAP Business One

Job description

The Revenue Operations Associate is responsible for generating qualified commercial opportunities through proactive business development while supporting the execution of Hernon's standardized revenue processes. This role serves as the front line of customer engagement by identifying new business opportunities, qualifying prospects, nurturing inbound and outbound leads, and strengthening existing customer relationships. In addition to business development responsibilities, the Associate supports quoting, order management, and customer service activities by executing established Revenue Operations processes with accuracy and consistency.

Primary Responsibilities Business Development & Revenue Growth

• Conduct proactive outbound prospecting through phone, email, LinkedIn, CRM campaigns, and other outreach channels.
• Identify, research, and qualify prospective customers within target industries and market segments.
• Re-engage dormant customers, inactive accounts, and stalled opportunities.
• Develop relationships with distributors, OEMs, and end users to generate qualified opportunities.
• Coordinate marketing-generated lead follow-up and execute post-trade-show campaigns.
• Perform quote follow-up activities to improve conversion rates.
• Identify cross-sell, upsell, and new application opportunities within existing accounts.
• Schedule meetings and discovery calls for Regional Sales Managers.
• Build and maintain prospect lists, target account plans, and outreach campaigns.
• Capture Voice of Customer feedback and communicate market intelligence to the commercial team.
• Maintain accurate opportunity and activity records within Zoho CRM.

Revenue Operations Support

• Execute standardized workflows for quoting, order entry, customer onboarding, returns, and complaint resolution.
• Manage customer interactions through Zoho Desk in accordance with established service standards.
• Prepare quotations, sample requests, customer documentation, and commercial correspondence.
• Support Regional Sales Managers with commercial coordination and customer follow-up.
• Escalate process exceptions and complex customer issues through established workflows.
• Provide feedback to the Revenue Operations Lead regarding process improvement opportunities.

Key Performance Indicators

• Qualified opportunities created
• Pipeline value generated
• Outbound prospecting activity
• Marketing lead conversion rate
• Reactivated customer accounts
• Customer response time
• Process adherence

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in business development, inside sales, customer success, or commercial operations.
• Strong communication, relationship-building, and organizational skills.
• Experience with CRM systems; Zoho CRM preferred.
• Experience with SAP Business One and Zoho Desk preferred.
• Self-motivated with the ability to balance growth initiatives and operational responsibilities.