Revenue Ops Architect & Process Optimizer

Hernon; Sanford (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hernon in Sanford, FL seeks a Revenue Operations Lead to own design, governance, and continuous improvement of revenue processes. The role covers lead management, quoting, order management, CRM, Zoho Desk, and SAP Business One, driving consistency across Revenue Operations.

The candidate will establish SOPs, train the team, audit compliance, and partner with Sales, Marketing, Finance, and Support to remove bottlenecks and pursue automation opportunities.

Qualifications

• Bachelor's degree in Business or related discipline preferred.
• 5+ years supporting commercial operations, sales operations, customer operations, or process improvement.
• Advanced proficiency in SAP Business One required or strongly preferred.
• Strong working knowledge of Zoho CRM and Zoho Desk administration.
• Demonstrated experience documenting business processes and leading continuous improvement initiatives.
• Excellent analytical, communication, and cross-functional collaboration skills.

Responsibilities

• Design, document, implement, and continuously improve end-to-end revenue processes.
• Own SOPs for lead management, quoting, order entry, returns, complaints, customer onboarding, and commercial workflows.
• Serve as the business owner for Zoho CRM, Zoho Desk, and SAP Business One commercial processes.
• Develop governance standards for CRM data quality, ticket management, pricing workflows, and order execution.
• Audit adherence to established processes and identify coaching or process improvement opportunities.
• Train Revenue Operations team members on new and existing procedures.
• Partner with Sales, Marketing, Technical Support, Production, and Finance to remove process bottlenecks.
• Lead commercial process improvement initiatives and identify automation and AI opportunities.
• Support complex customer escalations where process expertise is required.
• Maintain process documentation, workflow diagrams, training materials, and knowledge base content.
• Recommend KPIs and operational metrics that measure process health and execution quality.

Skills

Analytical skills

Communication

Cross-functional collaboration

Process improvement

Process documentation

Education

Bachelor's degree in Business or related discipline

Tools

Zoho CRM

Zoho Desk

SAP Business One

Job description

Hernon in Sanford, FL seeks a Revenue Operations Lead to own design, governance, and continuous improvement of revenue processes. The role covers lead management, quoting, order management, CRM, Zoho Desk, and SAP Business One, driving consistency across Revenue Operations.

The candidate will establish SOPs, train the team, audit compliance, and partner with Sales, Marketing, Finance, and Support to remove bottlenecks and pursue automation opportunities.