Revenue-Driven Reservations Specialist

Highgate; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels in Dallas seeks a Reservations Agent at The Joule in Dallas. You will handle reservations, inquiries and cancellations with courteous efficiency, quoting rates to maximize occupancy in line with Highgate standards.

Responsibility includes prompt call answering, guest inquiries on services, up-selling where appropriate, updating the calendar, coordinating with Sales for group bookings, and maintaining accurate records to support operations.

Responsibilities

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.

Job description

Highgate Hotels in Dallas seeks a Reservations Agent at The Joule in Dallas. You will handle reservations, inquiries and cancellations with courteous efficiency, quoting rates to maximize occupancy in line with Highgate standards.

Responsibility includes prompt call answering, guest inquiries on services, up-selling where appropriate, updating the calendar, coordinating with Sales for group bookings, and maintaining accurate records to support operations.