Revenue-Driven Operations Leader - Field Service

Moore Home Services; Santa Rosa (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Paid time off

Training & development

Inclusive culture

Job summary

Moore Home Services in Santa Rosa, CA is seeking an experienced Operations Manager to drive sales-led growth across our HVAC, plumbing, drains, and electrical divisions. You will own sales processes, monitor KPIs, coach managers and technicians, and partner with leadership to optimize profitability and customer experience.

This high-impact role requires 7–10+ years in operations or revenue leadership, strong data-driven decision-making, and the ability to scale service operations.

Qualifications

• 7–10+ years in operations management, sales leadership, revenue operations, or related leadership in field service or home services.
• Proven success improving sales processes, generating revenue, coaching teams, and increasing performance.
• Experience managing budgets, operational performance, and process improvement initiatives.
• Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
• Proficiency with business software; CRM/ERP/dispatch tools such as ServiceTitan is a plus.
• Excellent decision-making, problem-solving and communication skills with the ability to influence across all levels.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from inquiry to completed service and follow-up.
• Drive revenue growth by monitoring sales and KPIs, identifying gaps, and implementing scalable processes.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing staff.
• Partner with leadership to execute strategies that support revenue growth, gross profit, customer acquisition, and retention.
• Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
• Analyze revenue, gross profit, conversion, ticket size, labor utilization, and service performance metrics to identify improvement opportunities.
• Manage workforce planning, scheduling, dispatch coordination, and resource allocation to meet demand and maximize revenue.
• Collaborate with sales and marketing on lead management, retention programs, and growth initiatives.
• Establish accountability with goals, scorecards, reviews, and coaching.
• Ensure compliance with policies, safety standards, and quality expectations across operations.
• Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management to ensure accountability and readiness.
• Lead, coach and develop managers and frontline staff through training and performance management.
• Foster a positive, inclusive, performance-driven culture focused on teamwork and continuous improvement.

Skills

Sales leadership

Revenue generation

Sales process design

Operational leadership

Financial and business acumen

Strategic planning

Data analysis and KPI management

Process improvement

Workforce scheduling

Change management

CRM/ERP/dispatch software

Tools

ServiceTitan

Job description

Moore Home Services in Santa Rosa, CA is seeking an experienced Operations Manager to drive sales-led growth across our HVAC, plumbing, drains, and electrical divisions. You will own sales processes, monitor KPIs, coach managers and technicians, and partner with leadership to optimize profitability and customer experience.

This high-impact role requires 7–10+ years in operations or revenue leadership, strong data-driven decision-making, and the ability to scale service operations.