Growth-Focused Operations Manager — Home Services

Moore Home Services HVAC; Santa Rosa (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision coverage

401(k) with company match

Paid time off

Training & development

Team-oriented culture

Job summary

Moore Home Services in Santa Rosa, CA is seeking an Operations Manager to lead performance across HVAC, plumbing, drains, and electrical divisions. Role emphasizes sales, process optimization, revenue generation, and team development.

You will partner with department leaders to boost sales, customer retention, workforce productivity, and profitability while upholding safety, accountability, and continuous improvement.

Qualifications

• 7–10+ years in operations management, sales leadership, or revenue operations within field service/home services.
• Proven success in improving sales processes and generating revenue.
• Experience managing budgets, performance, and process improvements.
• Strong knowledge of service operations, scheduling, and project management.
• Familiarity with CRM/ERP/dispatch tools; ServiceTitan a plus.
• Excellent decision-making and communication across all levels.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments.
• Drive revenue growth by monitoring sales and operational KPIs and implementing scalable processes.
• Develop and deliver sales training, coaching, and performance management for managers and staff.
• Partner with leadership to execute strategies for revenue growth and profitability.
• Oversee day-to-day service operations for efficient workflow and great customer experiences.
• Analyze revenue, gross profit, conversion, ticket size, and labor utilization to find improvements.
• Manage scheduling, dispatch, and resource allocation to meet demand.
• Collaborate with sales/marketing on lead management and retention programs.
• Establish accountability with goals, scorecards, and coaching.
• Ensure safety, policy compliance, and quality across operations.
• Build relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management.
• Lead and develop managers, supervisors, and frontline staff.
• Foster a positive, inclusive, performance-driven culture.

Skills

Sales leadership

Revenue growth

Sales process design

Operational leadership

Financial acumen

Strategic planning

Data analysis

Process improvement

Workforce scheduling

Change management

CRM/ERP/dispatch software

Tools

ServiceTitan

Job description

Moore Home Services in Santa Rosa, CA is seeking an Operations Manager to lead performance across HVAC, plumbing, drains, and electrical divisions. Role emphasizes sales, process optimization, revenue generation, and team development.

You will partner with department leaders to boost sales, customer retention, workforce productivity, and profitability while upholding safety, accountability, and continuous improvement.