Growth-Driven Operations Leader - Field Service

Moore-Home-Services; Santa Rosa (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Bonus

Medical/Dental/Vision

401(k) match

Vacation & holidays

Training & development

Inclusive work culture

Job summary

Moore Home Services is seeking an Operations Manager to lead performance across Residential HVAC, Plumbing, Drains, and Electrical divisions in the Santa Rosa area. You will own sales processes, drive revenue, and optimize operations while developing high-performing teams.

The role emphasizes sales execution, profitability, and cross-functional leadership to improve customer experiences and financial results.

Qualifications

• 7–10+ years of experience in operations management, sales leadership, revenue operations, or a related leadership role.
• Proven success improving sales processes, generating revenue, coaching teams, and increasing business performance.
• Experience managing budgets, operational performance, and process improvement initiatives.
• Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
• Proficiency with business software; experience with CRM, dispatch, or ERP tools such as ServiceTitan is a plus.
• Excellent decision-making, problem-solving, and communication skills, with the ability to influence across all levels.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from customer inquiry through completed service and follow-up.
• Drive revenue growth by monitoring sales and operational KPIs, identifying performance gaps, and implementing scalable processes and best practices.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer-facing employees.
• Partner with leadership to execute business strategies that support revenue growth, gross profit, customer acquisition, and retention.
• Oversee day-to-day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
• Analyze operational and financial data, including revenue, gross profit, conversion, average ticket, labor utilization, and service performance metrics, to identify opportunities for improvement.
• Manage workforce planning, technician scheduling, dispatch coordination, and resource allocation to meet service demand and maximize revenue opportunities.
• Collaborate with sales and marketing teams on lead management, customer acquisition, retention programs, and growth initiatives.
• Establish accountability through clear goals, scorecards, regular performance reviews, and actionable coaching.
• Ensure compliance with company policies, safety standards, and quality expectations across all operations.
• Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness.
• Lead, coach, and develop managers, supervisors, and frontline employees through training, mentorship, and performance management.
• Foster a positive, inclusive, and performance-driven culture focused on teamwork, accountability, and continuous improvement.

Skills

Sales leadership

Revenue growth

Sales process design

Operational leadership

Financial acumen

Strategic planning

Data analysis

Process improvement

Workforce scheduling

Change management

CRM/ERP/dispatch software

Tools

ServiceTitan

Job description

Moore Home Services is seeking an Operations Manager to lead performance across Residential HVAC, Plumbing, Drains, and Electrical divisions in the Santa Rosa area. You will own sales processes, drive revenue, and optimize operations while developing high-performing teams.

The role emphasizes sales execution, profitability, and cross-functional leadership to improve customer experiences and financial results.