Client Growth & Success Manager

Diverge IT; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

DivergeIT is a managed IT and security services provider seeking a Client Success Manager to own relationships and drive revenue within an existing client portfolio. You will partner with delivery teams to ensure value realization and client satisfaction, while expanding MRR and project revenue.

The role emphasizes renewal management, upsell opportunities, and cross-team collaboration to deliver secure, compliant IT outcomes for clients.

Qualifications

• 3+ years in a quota-carrying Client Success/Account Management role.
• Proven record of renewal and expansion revenue within existing accounts.
• Knowledge of IT or cybersecurity concepts suitable for client discussions.

Responsibilities

• Serve as primary point of contact for an assigned portfolio of MSP/MSSP clients.
• Grow revenue within accounts by identifying whitespace and closing expansion opportunities.
• Collaborate with Solutions Architect to scope services and translate recommendations into sales.

Skills

Quota carrying

Account management

Relationship mgmt

Sales forecasting

CRM/PSA

Tools

HubSpot

Salesforce

ConnectWise

Job description

DivergeIT is a managed IT and security services provider seeking a Client Success Manager to own relationships and drive revenue within an existing client portfolio. You will partner with delivery teams to ensure value realization and client satisfaction, while expanding MRR and project revenue.

The role emphasizes renewal management, upsell opportunities, and cross-team collaboration to deliver secure, compliant IT outcomes for clients.