Revenue Cycle Program Manager - Patient Accounting

Northwestern Memorial Healthcare; Illinois; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Program Manager-Patient Accounting to oversee accounts receivable operations within the Revenue Cycle, ensuring efficient day-to-day department performance and alignment with institutional goals. You will lead the Patient Accounting team, develop policies, monitor KPIs, collaborate with Information Systems and Compliance, and drive Lean/Six Sigma initiatives to improve processes.

Experience in revenue cycle and Epic SBO is preferred.

Qualifications

• Bachelor’s degree required.
• Knowledge of hospital HIS systems.
• Strong leadership, organization, planning and time management skills.
• Excellent analytical skills and high proficiency in Excel.
• Excellent verbal, written, and presentation skills.
• Excellent interpersonal skills and customer service experience.
• Project management skills and ability to effect change.
• Demonstrates commitment to performance improvement and NMHC values.

Responsibilities

• Oversee accounts receivable management to ensure smooth daily operation of the department.
• Support institutional and departmental goals while complying with policies and procedures.
• Direct activities of Patient Accounting Operations related to AR management.
• Leverage systems to optimize AR performance and revenue cycle.
• Develop and maintain policies and procedures affecting team goals.
• Review KPIs and adjust workflows to achieve department targets.
• Represent Patient Accounting in cross‑department meetings and committees.
• Partner with Information Systems and Compliance to ensure secure, compliant processes.
• Identify Lean, Six Sigma and process-improvement opportunities and lead initiatives.
• Lead projects as assigned by the Director Patient Accounting.

Skills

Leadership

Excel

Communication

Analytical skills

Project management

Customer service

Time management

Process improvement

Education

Bachelor’s degree

Tools

Epic Systems

Epic SBO module

Hyland RCM

OnBase

Job description

Northwestern Medicine seeks a Program Manager-Patient Accounting to oversee accounts receivable operations within the Revenue Cycle, ensuring efficient day-to-day department performance and alignment with institutional goals. You will lead the Patient Accounting team, develop policies, monitor KPIs, collaborate with Information Systems and Compliance, and drive Lean/Six Sigma initiatives to improve processes.

Experience in revenue cycle and Epic SBO is preferred.