Program Manager-Patient Accounting

Northwestern Memorial Healthcare; Illinois; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine seeks a Program Manager-Patient Accounting to oversee accounts receivable operations within the Revenue Cycle, ensuring efficient day-to-day department performance and alignment with institutional goals. You will lead the Patient Accounting team, develop policies, monitor KPIs, collaborate with Information Systems and Compliance, and drive Lean/Six Sigma initiatives to improve processes.

Experience in revenue cycle and Epic SBO is preferred.

Qualifications

• Bachelor’s degree required.
• Knowledge of hospital HIS systems.
• Strong leadership, organization, planning and time management skills.
• Excellent analytical skills and high proficiency in Excel.
• Excellent verbal, written, and presentation skills.
• Excellent interpersonal skills and customer service experience.
• Project management skills and ability to effect change.
• Demonstrates commitment to performance improvement and NMHC values.

Responsibilities

• Oversee accounts receivable management to ensure smooth daily operation of the department.
• Support institutional and departmental goals while complying with policies and procedures.
• Direct activities of Patient Accounting Operations related to AR management.
• Leverage systems to optimize AR performance and revenue cycle.
• Develop and maintain policies and procedures affecting team goals.
• Review KPIs and adjust workflows to achieve department targets.
• Represent Patient Accounting in cross‑department meetings and committees.
• Partner with Information Systems and Compliance to ensure secure, compliant processes.
• Identify Lean, Six Sigma and process-improvement opportunities and lead initiatives.
• Lead projects as assigned by the Director Patient Accounting.

Skills

Leadership

Excel

Communication

Analytical skills

Project management

Customer service

Time management

Process improvement

Education

Bachelor’s degree

Tools

Epic Systems

Epic SBO module

Hyland RCM

OnBase

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

TheProgram Manager-Patient Accounting reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• The Program Manager Patient Accounting manager provides accounts receivable management support by ensuring the smooth day to day operation of the department, leveraging systems towards the achievement of daily, weekly, monthly performance targets.
• The Program Manager is accountable for achieving institutional and departmental goals and objectives, actively supporting NMHC strategic goals and objectives while ensuring full compliance with all policies and procedures
• Directs and coordinates all the activities, functions and responsibilities of the Patient Accounting Department Operations related to optimum third party accounts receivables management
• Leverages all available systems to support optimum AR management
• Develops department policies and procedures and coordinate with other departments to develop and maintain policies and procedures affecting the goals and objectives of the team and the entire revenue cycle
• Review operational reports & complete AR analysis on a daily, weekly, monthly or as necessary basis of key performance indicators (KPIs), making necessary adjustments to work flows or prioritization of work in order to reach the department's stated goals
• Leads and/or represents Patient Accounting in meetings with departments and hospital committees such as Write-offs & Appeals, monthly pre-close meeting, Managed Care Issues meeting, monthly vendor meetings, etc. as needed.
• Works closely with NMHC’s Information System and Compliance & Corporate Integrity Departments to ensure all revenue cycle systems, work flows and AR processes are secure and compliant per all regulatory guidelines (JCAHO, HIPAA, Patient Privacy, ACA Consumer Protections, etc)
• Identifies opportunities for and leads/participates in Lean, Six/Sigma and process improvement activities
• Leads projects as assigned by Director Patient Accounting

Required:

• Bachelor’s degree
• Knowledge of hospital and/or physician HIS systems
• Strong leadership, organization, planning and time management skills required
• Excellent analytical skills required - high proficiency in excel
• Excellent verbal, written, communications and presentations skills required.
• Excellent interpersonal skills required.
• Customer Service experience
• Project management skills and ability to effect change is required.
• Exhibit behaviors consistent with standards of performance improvement and NMHC values

Preferred:

• 5-7 years ofincreasingly responsible positions within a Patient Financial Services/Patient Accounting
• Previous experience in revenue cycle
• Knowledge of Epic Systems
• Knowledge of Epic’s Single Billing Office (SBO)module
• Knowledge of Hyland RCM and OnBase
• Knowledge of Process Improvement methodologies such as LEAN/Six Sigma
• Knowledge of NMHC systems
• Knowledge of NMHC policies and procedures

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.