Revenue Cycle Performance Lead for Client Growth (Remote)

Exdion Healthcare; United States; Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Benefits from day one

Synthetic ownership

Employee Assistance Program

Flexible scheduling

PTO

Career development

Team events

401(k) match

Résumé du poste

Experity is seeking a Customer Strategy & Engagement leader to develop and execute a client engagement strategy focused on retention and client success for RCM services. You will build trusted relationships with revenue cycle, finance, and operational leaders at client organizations and act as a trusted advisor to align RCM performance with client business objectives.

You will drive client advocacy, net revenue retention, and opportunities to expand RCM services while partnering with Billing

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Seven years of progressive experience in healthcare revenue cycle management with expertise in complex client performance and financial outcomes.
• Preferred: Experience in health services, RCM outsourcing, or healthcare SaaS.
• Preferred: Experience with multi-site or enterprise healthcare organizations.

Responsabilités

• Develop and execute a comprehensive client engagement strategy focused on retention and client success for RCM services.
• Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations.
• Act as a trusted advisor, aligning RCM performance with client business objectives.
• Drive client advocacy, references, and long-term partnerships.
• Own client performance for high-value and at-risk accounts.
• Drive net revenue retention and performance improvement through strong client engagement.
• Identify opportunities to expand RCM services, analytics, and advisory offerings.
• Lead performance turnaround strategies for underperforming clients.
• Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.
• Translate client expectations into operational SLAs, KPIs, and performance standards.
• Monitor service delivery metrics including days in AR, denial rate, and collection performance.
• Ensure rapid resolution of service issues impacting client cash flow.
• Translate performance insights into actionable recommendations and strategies.
• Track and communicate progress against performance goals and KPIs.
• Act as the primary advocate for clients internally.
• Capture and synthesize client feedback to influence service and process improvements.
• Identify trends to inform broader operational enhancements.
• Ensure engagement strategies align with healthcare regulatory requirements.
• Stay current on industry trends in reimbursement models and RCM best practices.
• Represent the organization in client-facing engagements as needed.
• Other duties as assigned.

Connaissances

Client engagement

RCM

Strategic planning

Relationship management

Cross-functional collaboration

KPIs & SLAs

Data-driven decisions

Formation

Bachelor's degree

7+ years healthcare RCM

Description du poste

Experity is seeking a Customer Strategy & Engagement leader to develop and execute a client engagement strategy focused on retention and client success for RCM services. You will build trusted relationships with revenue cycle, finance, and operational leaders at client organizations and act as a trusted advisor to align RCM performance with client business objectives.

You will drive client advocacy, net revenue retention, and opportunities to expand RCM services while partnering with Billing