Revenue Cycle & Patient Service Specialist (Bilingual)

Children's Nebraska; Omaha (NE); On-site; USD 38,000 - 60,000; Full time

Job summary

Children’s Nebraska is seeking a full-time Billing/Customer Service Associate to support patient accounts and billing inquiries. The role interacts with patients and families to review explanations of benefits, payments, and financial counseling options.

You will work with hospital billing codes, insurance processes, and HIPAA compliance, ensuring accurate account activity and timely resolutions. Bilingual Spanish is preferred to assist diverse families in a pediatric setting.

Qualifications

• High School Diploma or GED required; an Associate degree in Billing, Coding, or HIM preferred.
• Minimum 3 years of experience in a customer service setting, with insurance/revenue cycle experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Clarifying the customer’s complaint or inquiry
• Determining the cause of the problem
• Selecting and explaining the best resolution
• Expediting corrections and/or adjustments
• Providing follow-up to ensure resolution or directing to the appropriate area for resolution
• Recording details of inquiries, comments, and complaints, as well as action taken
• Processing patient payments using Epic or Passport, verifying credit/debit card approval
• Assists customers with financial counseling including community resources, setting up payment plans, Medicaid, and/or financial assistance programs
• Facilitates effective communication with patients and/or their representatives
• Works with outsource collection agency activity and follow-up; collaborates with patients and parents to resolve issues related to accounts in collection status
• Complies with Federal and State billing requirements, HIPAA, and EDI formats

Skills

Customer service

Bilingual Spanish

Communication skills

Billing knowledge

Education

High School diploma or GED

Associate degree in Billing, Coding, or HIM preferred

Tools

Epic

Passport

Billing software

Job description

Children’s Nebraska is seeking a full-time Billing/Customer Service Associate to support patient accounts and billing inquiries. The role interacts with patients and families to review explanations of benefits, payments, and financial counseling options.

You will work with hospital billing codes, insurance processes, and HIPAA compliance, ensuring accurate account activity and timely resolutions. Bilingual Spanish is preferred to assist diverse families in a pediatric setting.