Manager, Revenue Cycle Training

St. Joseph's/Candler; Savannah (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

St. Joseph's/Candler seeks a Manager of Revenue Cycle Training who reports to the Director of Patient Access.

This role partners with management to set department goals and develops training to improve processes and KPI outcomes, ensuring new hires are properly onboarded. You will design learning modules for Scheduling, Insurance Verification, Preregistration, Preauthorization, Registration, and Revenue Integrity, while keeping documentation up to date and aligning schedules with patient flow

Qualifications

• Experience leading revenue cycle training and education programs.
• Ability to develop and maintain training materials and records.
• Strong understanding of regulatory and payer requirements.

Responsibilities

• Develops and maintains training programs for Scheduling, Insurance Verification, Preregistration, Preauthorization, Registration, Patient Accounts, and Revenue Integrity.
• Maintains training materials and tools for Outlook, calendar, email, time-keeping, drives, Internet, and intranet.
• Identifies educational needs and ensures staff complete training and competency evaluations.
• Collaborates with clinical areas to ensure compliance with revenue cycle policies and processes.
• Manages time-off approvals, attendance, and staffing to ensure operational continuity.

Skills

Revenue cycle management

Training & education

Regulatory compliance

Stakeholder collaboration

Education

5+ years management in revenue cycle

3-5 years training or education

Regulatory compliance knowledge

Job description

The Manager, Revenue Cycle Training reports to the Director of Patient Access and is responsible for providing Training support for the entire revenue cycle organization. This position will work closely with management to set and achieve department goals and document process flow improvement and opportunities to improve overall revenue cycle key performance indicators (KPI's). Constantly looking for and applying new ways to help employees better develop and harness their skills in all areas of the revenue cycle. Monitors co-worker productivity, quality, track department goals, and ensure appropriate follow-up procedures are in place for co-worker education. The training aspect of this position has responsibility to ensure that all new hires are properly trained and training materials are well documented and up to date. This position will determine the best learning modules and methods of learning to ensure that proper practices and procedures are established. Ensures adherence to Medicare compliance activities for all radiology procedures. Completes and maintains co-worker schedules making changes according to the needs of the business and patient flow, volumes, and financial status. The Manager will work with the Director of Patient Access to set and achieve department goals. Aligns new co-workers with schedules for training, and ensures appropriate follow-up procedures are in place for co-worker education. Assists in monitoring co-worker attendance, tardy, and vacation in compliance with corporate attendance policy. The manager will handle the new hire process, evaluating performance, and administering employee corrective action. Participates in system upgrades and enhancements.

Education

Experience

• 5+ Years Management in Revenue Cycle - Required
• 3-5 Years Training or Education - Required
• Related experience at a level that contributes to the critical decision-making process of the organization.
• Knowledge of regulatory and third-party payer requirements to ensure compliance is required.

License & Certification

• CPAR Certification - Required
• CHAA or CHAM Certification - Preferred

Core Job Functions

• Assures staff are courteous and conduct themselves within the spirit of the SJC Mission and Values.
• Develops a training program and keeps it current for all applications used in Scheduling, Insurance Verification, Preregistration, Preauthorization, Registration, Patient Accounts, and Revenue Integrity. Develops a training program and keeps it current for Outlook calendar and e-mail, time-keeping system, overview of computer drives, the Internet, and the Intranet. Develops training materials and tools, provides initial and review training as needed, and maintains training and test records.
• Identifies and prioritizes educational needs of agency personnel and determines the effectiveness and outcome of training programs. Ensures staff have successfully completed training and evaluation programs. Maintains accurate records of patient-care staff training and competency evaluation results and collaborates with supervisors and managers to ensure that staff comply with required educational training.
• Actively works with all clinical areas who self-schedule or register outside of revenue cycle reporting to ensure compliance with all SJ/C policies, procedures, and processes related to revenue cycle.
• Approves time-off requests, manages time-keeping, and supports staffing needs to ensure operation continuity.