Manager, Revenue Cycle Training

Sjchs; Savannah (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

St. Joseph’s/Candler Health System seeks a Manager, Revenue Cycle Training to lead training across the revenue cycle and collaborate with leadership to set department goals and improve processes impacting patient access and billing.

You will design and update training materials, ensure Medicare compliance, monitor attendance, and support new hires with effective onboarding and competency evaluation.

Qualifications

• 5+ years management experience in Revenue Cycle.
• 3-5 years training or education experience.
• Knowledge of regulatory and third-party payer requirements.

Responsibilities

• Develops and maintains training programs for Scheduling, Insurance Verification, Preregistration, Preauthorization, Registration, Patient Accounts, and Revenue Integrity.
• Keeps training materials up-to-date and documents training/test records.
• Identifies educational needs and assesses effectiveness of training programs.
• Ensures staff complete required education and compliance with SJ/C policies.
• Manages new hire processes, attendance, and performance evaluations; supports system upgrades.

Skills

Revenue Cycle Management

Training Program Development

Educational Needs Assessment

Regulatory Compliance

Education

CPAR Certification

CHAA/CHAM Certification (Preferred)

Tools

Outlook calendar

Time-keeping system

Job description

The Manager, Revenue Cycle Training reports to the Director of Patient Access and is responsible for providing Training support for the entire revenue cycle organization. This position will work closely with management to set and achieve department goals and document process flow improvement and opportunities to improve overall revenue cycle key performance indicators (KPI's). Constantly looking for and applying new ways to help employees better develop and harness their skills in all areas of the revenue cycle. Monitors co-worker productivity, quality, track department goals, and ensure appropriate follow-up procedures are in place for co-worker education. The training aspect of this position has responsibility to ensure that all new hires are properly trained and training materials are well documented and up to date. This position will determine the best learning modules and methods of learning to ensure that proper practices and procedures are established. Ensures adherence to Medicare compliance activities for all radiology procedures. Completes and maintains co-worker schedules making changes according to the needs of the business and patient flow, volumes, and financial status. The Manager will work with the Director of Patient Access to set and achieve department goals. Aligns new co-workers with schedules for training, and ensures appropriate follow-up procedures are in place for co-worker education. Assists in monitoring co-worker attendance, tardy, and vacation in compliance with corporate attendance policy. The manager will handle the new hire process, evaluating performance, and administering employee corrective action. Participates in system upgrades and enhancements.

Education

Experience

5+ Years Management in Revenue Cycle - Required

3-5 Years Training or Education - Required

Related experience at a level that contributes to the critical decision-making process of the organization.

Knowledge of regulatory and third-party payer requirements to ensure compliance is required.

License & Certification

CPAR Certification - Required

CHAA or CHAM Certification - Preferred

Core Job Functions

Assures staff are courteous and conduct themselves within the spirit of the SJC Mission and Values.

Develops a training program and keeps it current for all applications used in Scheduling, Insurance Verification, Preregistration, Preauthorization, Registration, Patient Accounts, and Revenue Integrity. Develops a training program and keeps it current for Outlook calendar and e-mail, time-keeping system, overview of computer drives, the Internet, and the Intranet. Develops training materials and tools, provides initial and review training as needed, and maintains training and test records.

Identifies and prioritizes educational needs of agency personnel and determines the effectiveness and outcome of training programs. Ensures staff have successfully completed training and evaluation programs. Maintains accurate records of patient-care staff training and competency evaluation results and collaborates with supervisors and managers to ensure that staff comply with required educational training.

Actively works with all clinical areas who self-schedule or register outside of revenue cycle reporting to ensure compliance with all SJ/C policies, procedures, and processes related to revenue cycle.

• Approves time-off requests, manages time-keeping, and supports staffing needs to ensure operation continuity.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.