Revenue Cycle Management Consultant

AlayaCare; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Open culture

Wellness activities

Health benefits

Flexible vacation

Healthy snacks

Team outings

Employee growth

Prime offices

Job summary

AlayaCare is seeking a Consultant to join our Revenue Cycle Management team, focusing on RCM and billing for our customers. This role blends technical configuration with consultative guidance to optimize billing workflows in a SaaS environment.

As a Senior Managed Services Specialist, you will collaborate with product, support, and client teams, design best-practice RCM processes, and lead mid-size engagements from discovery through go-live. Occasional travel may be required.

Qualifications

• Minimum four years in SaaS or a related technical environment focused on managed services, RCM, or billing.
• Proven ability to own client relationships, manage expectations, and deliver solutions.
• Experience designing and delivering RCM configurations and training for customers.

Responsibilities

• Lead RCM workflow configuration and billing optimization for client projects.
• Train customer-facing teams on RCM processes and new features.
• Collaborate with product, Support, and Implementation to improve services.
• Manage escalations and mid-sized engagements end-to-end.

Skills

RCM

SaaS

Client consulting

Travel flexibility

Communication

Education

Bachelor's degree or equivalent

Tools

Mavenlink

Confluence

Jira

Job description

• AlayaCare is seeking a Consultant to work on its Revenue Cycle Management team (internal job title is Senior Managed Services Specialist), focusing on Revenue Cycle Management (RCM) and billing for AlayaCare’s customers. This is a technical and consultative role within the Managed Services team, supporting internal enablement and customer-facing consulting
• You will partner with the RCM product team, develop internal best practices, and train customer-facing teams. You will also support customer implementations from an RCM perspective, helping customers establish and manage their billing and financial workflows in AlayaCare
• In this role, you will independently manage billing escalations and mid-sized engagements, contribute to service optimization, and collaborate across departments to deliver high-quality, client-focused outcomes
• Partner with the RCM product team on new feature rollouts by providing customer feedback, use-case context, and support collaboration
• Design and deliver training for customer-facing teams on RCM workflows, new features, and best practices
• Develop, implement, and maintain best-practice RCM workflows and supporting documentation
• Act as an internal authority on RCM processes and configuration standards in AlayaCare, advising peers, Support, and leadership
• Collaborate with Support on recurring billing escalations and feed themes and root causes into product and process improvements
• Serve as a key source of RCM knowledge within Managed Services by mentoring peers and sharing best practices
• Support customer implementations from an RCM perspective, working alongside the Implementation Consultant rather than owning the overall implementation
• Participate in discovery sessions to understand customer billing and RCM requirements and translate them into configuration recommendations
• Support testing and validation of RCM configurations before go-live
• Help customers establish and manage billing and financial workflows in AlayaCare, supporting a smooth transition into live billing operations
• Advise customers on RCM best practices tailored to their billing and payer environments
• Independently manage and resolve standard to moderately complex RCM and billing escalations after implementation
• Analyze root causes and identify patterns that can help prevent recurring issues
• Participate in consultation for new and premium managed service offerings, with a focus on delivering exceptional client value

Benefits

• Open and Transparent Culture
• Health and Wellness Activities
• Health Benefits Package
• Flexible Vacation Policy
• Around the clock healthy snacks
• Happy Hours and Team Outings
• Employee Growth & Development
• Prime Office Locations

• Strong written and verbal communication skills, with the ability to lead, educate, and inspire both teams and clients
• Flexibility to travel as required for collaborative and client engagements
• At least four years of experience in SaaS or a related technical environment, with a strong focus on managed services, RCM, or billing
• A background in RCM, such as support, consulting, or another client-facing RCM role
• A bachelor’s degree in a relevant field is preferred; an equivalent combination of education and experience will be considered
• A strong customer service background, with the ability to own client relationships, manage expectations, and remain calm and solutions-focused under pressure
• Familiarity with project management tools and platforms such as Mavenlink, Confluence, and Jira
• Formal education or direct work experience in finance, accounting, or medical billing.
• Experience processing claims, reconciling billing, or managing revenue cycle operations is a strong asset
• Hands-on experience with billing or claims workflows and RCM configurations is a strong advantage
• Experience in the healthcare or home care industry
• Experience with US billing, including payers, claims, and reimbursement models
• Experience with SaaS products and/or software implementations