Revenue Cycle Customer Success & Implementation Specialist

Quadax; Middleburg Heights (OH); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Quadax in Middleburg Heights, Ohio, is seeking a Revenue Cycle Customer Success & Implementation Specialist to lead RemitMax implementations and support RMS clients from kickoff through go-live and beyond.

The role requires strong organizational, analytical, and communication skills to manage multiple projects, coordinate with customers and partners, provide training, and ensure effective remittance processing with ANSI 835/837 transactions.

Qualifications

• Strong organizational, analytical, and communication skills.
• Ability to manage multiple projects and priorities.
• Experience leading customer-facing meetings and implementations.
• Knowledge of electronic remittance processing, EOBs, claims processing, and ANSI 835/837 transactions preferred.

Responsibilities

• Lead RemitMax implementations from kickoff through go-live.
• Provide ongoing customer support, training, and system integration coordination.
• Create and maintain project documentation, training materials, and QA testing.

Skills

Organizational skills

Analytical skills

Communication

Project management

Customer-facing leadership

Remittance processing knowledge (ANSI

Job description

Revenue Cycle Customer Success & Implementation Specialist

Job Category: Project Management

Requisition Number: PROJE001778

• Posted : August 10, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

• Travel Required : No

Description

Division/Department: RCS

Location: Middleburg Heights, Ohio (Hybrid: 3 days in office, 2 days remote)

Summary: Responsible for managing RemitMax implementations, Remittance Management Services clients (RMS), and ongoing customer support. This role requires a strong understanding of remittance processing, remittance provider enrollment, and ANSI 835 remittance files. The ideal candidate will possess excellent organizational, communication, and analytical skills, with the ability to manage multiple priorities. Travel of up to 5% may be required.

Responsibilities:

Implementation Management (10%)

• Lead RemitMax implementations from kickoff through go-live.
• Coordinate with customers, vendors, banking partners, HARP/PAS systems, and internal teams.
• Conduct discovery sessions, manage project plans and timelines, facilitate status meetings, and provide implementation reporting.
• Deliver customer training and support system integration, configuration, testing, and deployment activities.

Customer Support & Relationship Management (70%)

• Provide ongoing customer support and training, as needed.
• Monitor customer satisfaction, adoption, and operational performance.
• Identify process improvement opportunities and recommend solutions
• Respond to customer requests and coordinate issue resolution.
• Collaborate with internal teams to establish electronic remittance processing for RMS clients.

Project Documentation & Quality Assurance (20%)

• Create and maintain project documentation, training materials, and operational procedures.
• Perform quality assurance testing of implementations and system changes prior to release.

Key Skills & Qualifications

• Strong organizational, analytical, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience leading customer-facing meetings and implementations.
• Knowledge of electronic remittance processing, EOBs, claims processing, and ANSI 835/837 transactions preferred.

Physical Demands: General office environment requiring the ability to sit and/or stand for extended periods. Regular use of standard office equipment, including a computer, keyboard, mouse, telephone, and calculator. Ability to occasionally lift and carry up to 25 pounds. Must be able to work effectively in a fast-paced environment, balancing multiple priorities and meeting deadlines while adapting to changing business needs. The role requires sound judgment, the ability to quickly learn new concepts and processes, and effective communication with employees, customers, and business partners at all organizational levels.

Travel Required

No .

Equal Opportunity Employer
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