REVENUE COLLECTION OFFICER ASSOCIATE - 09232026- 81248

State of Tennessee

Chattanooga (TN)

Hybrid

USD 39,000 - 48,000

Full time

3 days ago

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Job summary

The State of Tennessee, Department of Revenue, located in Chattanooga, TN, seeks an entry-level Revenue Collection Officer to learn how to collect delinquent taxes from businesses and individuals under supervisory guidance.

You will study tax laws and enforcement procedures, review accounts, negotiate payment options, and research assets to support voluntary compliance while maintaining confidentiality with financial institutions and legal partners.

Qualifications

Bachelor's degree or 1 year of full-time experience in Collection Services Division; substitutions allowed.
Substitution of Experience for Education applies: relevant professional experience may substitute for a degree, up to four years.
Possession of a valid driver's license and reliable transportation may be required.

Responsibilities

Learns to determine steps to collect delinquent revenue by reviewing and negotiating payment options to delinquent taxpayers and/or business representatives within specified time frames, including processing payments.

Skills

Active Learning

Complex Problem Solving

Negotiation

Service Orientation

Time Management

Education

Bachelor's degree

1 year of experience in Collection Services Division

Tools

Computer

Phone/Headset

Office equipment

Job description

State of Tennessee Job Information

Opening Date/Time 9/23/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 9/23/2026 12:00AM Central Time

Closing Date/Time 09/29/2026 11:59PM Central Time

Salary (Monthly) $3,631.00

Salary (Annually) $43,572.00

Job Type Full-Time

City, State Location Chattanooga, TN

Department Revenue

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, HAMILTON COUNTY

This position is designed as 80 to 85 percent work from home

Qualifications

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree.

One year of full-time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax related work.

Substitution of Experience for Education:

Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience:

None.

Necessary Special Qualifications:

An employee in this class may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method:

Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, is responsible for tax collections and tax enforcement work of routine difficulty. This is the entry level class in the Revenue Collection Officer sub-series. An employee in this class learns to collect delinquent taxes from businesses and individual taxpayers (or their representative) and performs related work as required. Work involves learning to interpret and enforce tax laws, rules, and regulations through a prescribed set of collection and enforcement procedures. This class differs from Revenue Collection Officer Intermediate* in that incumbents of the latter are responsible for performing collections and enforcement duties at the working level under general supervision.

An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Officer Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

Learns to determine what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers and/ or business representatives within specified time frames, including processing payments.
Learns to research, locate, and evaluate and/ or re-evaluate taxpayer assets in support of tax collection actions and voluntary compliance.
Learns to interact with and maintains confidentiality when communicating with financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.
Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax related questions and perform job functions.
Learn to manage case assignments, maintains case notes, and prioritizes assignments.
Learns procedures and best practices to resolve delinquent accounts by utilizing collection tools, which may include liens, garnishments, assessments and recommending field work.
May be required to be comfortable around persons using firearms.

Competencies (KSA's)

Competencies