Revenue Specialist

Century Technologies, Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

The City of Chattanooga is seeking a Revenue Specialist to support the Finance Department. This on-site role manages tax payments, licenses, and related revenue activities in the City Treasurer’s Office.

The position requires basic accounting knowledge, strong customer service, and accurate data entry in city systems. Contract term is 6 months with standard office hours; eligibility for automatic progression to Revenue Specialist 2 upon meeting qualifications.

Qualifications

• Knowledge of basic accounting principles and cash handling
• Strong customer service and interpersonal skills
• Ability to perform mathematical calculations and operate office software

Responsibilities

• Receive tax payments and fees via mail, in person, or by phone
• Verify payment accuracy and apply to parcels in the tax system
• Process online business license applications and verify classifications
• Maintain balanced cash drawer and follow cashier protocols
• Provide customer service to citizens regarding taxes and licenses

Skills

Customer service

Cash handling

Communication

Keyboarding

Math calculations

Computer skills

Education

High School Diploma or GED

Tools

Property tax system

Online business license system

State revenue portals

Job description

Job Title: Revenue Specialist

Duration: 6 months

Hours: Monday – Friday, 08:00 A.M. – 04:30 P.M

Location: City Hall, 101 E 11th St, Chattanooga, TN 37402, USA

Salary: $17.00/Hour on W2 without benefits

Job Descriptions:

Classification Summary

• Incumbents in this classification are responsible for providing operational support within the City Treasurer’s Office of the Finance Department. Duties include processing, recording and verifying Tax amounts and receipts for property tax, business license & permits, storm water fees. Revenue collections from various City departments.
• The Revenue Specialist 1 is the first level of a three-level utility revenue series.

Essential Functions

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

• Receives property tax and stormwater fee payments via mail, in person or over the phone.
• Verifies the accuracy of the payment which could include currency, checks, and credit cards.
• Apply payment to appropriate parcels in the property tax system and produce the daily balancing reports.
• Processes the online electronic business license applications which may involve verifying the proper classifications of type of business per State law.
• Enter and/or verify that the license has been entered into the State site.
• Contact customers regarding incomplete or incorrect information on the business license application.
• Provides customer service via phone, walk-in and/or electronic method, related to inquiries from citizens regarding current and delinquent property taxes and business licenses. Such as providing copy of tax bills/statements.
• Utilizes other systems from Hamilton County and State of TN Department of Revenue to process citizens inquiries.
• Performs cashier activities accurately by maintaining a balanced cash drawer and following the departmental policy on cashier protocols.
• Supports the Tax Relief staff and senior citizens regarding the senior programs which could include working a season with the Senior Program Coordinator.
• Collects the mail from the city mailbox at the post office and drop box located on Newby St and distribute the mail to all Treasury staff.
• Maintains tax related documents and information; scans, indexes, and/or files utilizing established guidelines and procedures.
• Must meet regular attendance requirements.
• Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
• Must accomplish the essential functions of the job, with or without reasonable accommodation, in a timely manner.
• Performs other duties as assigned.

Department Specific Duties

• NA
• High School Diploma or GED and one (1) year of related work experience; or any combination of equivalent experience and education. This is a career ladder position. This position will receive an automatic progression to Revenue Specialist 2 when the incumbent has achieved the required minimum qualifications and licenses/certifications for the next position in the series.

Licensing and Certifications

• None

Supplemental Information

• Knowledge of applicable terminology; basic accounting principles, bookkeeping principles, customer service principles, cash handling procedures, mathematical concepts, modern office procedures; and recordkeeping principles and practices
• Skill in using a computer and related software applications
• Maintaining records
• Keyboarding
• Processing applications, permits, and related items following established guidelines and procedures.
• Performing mathematical calculations
• Operating modern office equipment
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public, sufficient to exchange or convey information and to receive work direction.

Physical Demands

• Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing, and repetitive motions.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.