Revenue Agent – Commercial Carrier

South Dakota AG; Pierre (SD); On-site; USD 27,000 - 38,000; Full time

Job summary

Department of Revenue - Motor Vehicle Division in Pierre, SD seeks a Commercial Carrier Agent to educate interstate motor carriers on IRP/IFTA requirements and handle registration, titling, licensing, and tax duties. Strong customer service, attention to detail, and MS Office proficiency are essential.

Will work in a fast-paced public service environment, providing accurate processing, audits, and guidance to carriers while maintaining confidentiality and compliance with state rules.

Qualifications

• Experience with motor carrier industry and titling/registration procedures.
• Strong customer service skills to support high-volume inquiries.
• Ability to interpret policies and follow established procedures.
• Familiarity with Microsoft Office Suite for daily tasks.

Responsibilities

• Process vehicle titles for motor carrier units and ensure taxes are charged correctly.
• Receive, audit, and process applications for licenses and registrations.
• Issue license plates, credentials, and decals per program guidelines.
• Process fee billings, refunds, and payment documents accurately.
• Interact daily with carriers and licensing agents to educate and resolve issues.
• Review business records to ensure compliance with IRP/IFTA programs.
• Conduct educational seminars for Motor Carriers and related businesses.

Skills

Customer service

Attention to detail

Time management

Communication skills

Organizational skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job ID: 38115

Agency: Department of Revenue - Motor Vehicle Division

Location: Pierre, SD

Salary: $23.56/hr

Pay Grade: H

Closing Date: 11/02/2026

Why the Department of Revenue

At the Department of Revenue, culture is everything. It’s at the heart of what we do for our employees, community, and our customers – the citizens of South Dakota. Our work is driven with a vision to continue developing an efficient, accessible, and adaptable team of public servants leading South Dakota into the future. Sound like a good fit? As a Department of Revenue employee, here’s what you’ll experience –

• Innovation –We are always looking for new ways to push forwardand evolve
• Professional growth– We provide new challenges for you to tackle and provide valuable trainings
• Career development – Investing in our employees’ development starts with our onboarding, mentoring, and leadership programs
• Fit – Getting to do what you do best every day
• Collaboration – Ability to work with all divisions within the department as a member of the Administration team
• Giving back to the community – Opportunities to support local organizations throughout the year

Who We Want

• Are you excellent at juggling and prioritizing multiple tasks and projects while maintaining a positive attitude and a high level of confidentiality?
• Does the thought of a work environment where each day’s duties may be different sound thrilling?
• When problems occur, you don’t get frazzled but you are quick on your feet to find a solution?
• Do you enjoy serving others and providing top-notch service to the department’s customers, leadership, and other employees?

What You Will Do

The Commercial Carrier Agent is part of a team who works with interstate motor carriers to educate them on the registration, titling, licensing, Fuel Taxation, record keeping, and other requirements of their business as it pertains to the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA). Specific duties include:

• Process vehicle titles for motor carrier units to ensure titles are properly and legally assigned and taxes are correctly charged.
• Receive, audit, and process applications for licenses to ensure proper registration, licensing, and fee billing.
• Issue license plates, temporary and permanent credentials, and decals according to the guidelines of programs.
• Process fee billings, refunds, and payment documents to ensure accounts are accurate and up to date.
• Interacts with carriers and licensing agents daily to educate, answer questions, and solve problems.
• Review of business records to determine compliance with programs.
• Conduct educational seminars to Motor Carriers and other businesses.

The nature of the work requires investigative research skills, independent judgement, and logical decision making. Customer service skills are key to success. Extensive knowledge is required relating to administrative rules, policies, and procedures. Training of the IRP and IFTA programs, processes, and data systems will be provided to the successful candidate.

This is a full time, 40 hours per week, position with the Department of Revenue - Motor Vehicle Division. For more information on the Department of Revenue - Motor Vehicle Division, please visit https://dor.sd.gov/individuals/motor-vehicle/ and for information regarding state benefits, please click here.

What You Need

• motor carrier industry;
• motor vehicle titling and registration procedures;
• general accounting and bookkeeping procedures;
• customer service skills to accommodate high volume of communication traffic.

Skill To

• operate a computer and learn new computer programs;
• organize and multi-task;
• establish filing systems and maintain records.

Ability To

• establish and maintain effective working relationships;
• exercise tact, patience, and discretion in communicating and dealing with customers and coworkers;
• have strong attention to detail;
• follow established procedures;
• investigate information for accuracy and completeness against external sources;
• make timely and accurate decisions and meet deadlines;
• read and comprehend written materials;
• rapidly identify errors on documents;
• calculate data;
• maintain train of thought despite frequent interruptions;
• communicate information clearly and concisely;
• work independently and within a group environment;
• be an effective member of the team;
• travel for training, seminars, and conferences.

The Ideal Candidate Will Have

• experience working in collaborative team environments and demonstrating effective time management and organizational skills;
• high attention to detail;
• verbal and written communication abilities including spelling, punctuation, and grammar;
• customer service skills, the ability to communicate effectively in fast paced environment;
• advanced use of the Microsoft Office Suite software (Outlook, Word, Excel, and PowerPoint);
• ability to interpret information, laws, and policies and communicate effectively.

Equally important will be a strong work ethic and interpersonal skills, discretion, confidentiality, and a positive attitude!

If you enjoy a fast pace, working with a fun group, and are comfortable both implementing and accepting changes, you're going to enjoy this position!

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here. This position is a member of Class A retirement under SDRS.

"An Equal Opportunity Employer"