Revenue Account & Settlement Analyst

swa; Dallas (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Southwest Airlines seeks a Revenue Account & Settlement Analyst to support accounting operations by analyzing financial, payment, ticketing, cargo, and customer data. The role requires identifying trends, resolving data issues, and partnering with stakeholders to ensure accurate processing and settlement.

The analyst will provide financial insights for Commercial and revenue initiatives, using strong analytical, communication, and problem‑solving skills to support informed decision‑making and

Qualifications

• Must analyze financial and customer data and review activity for trends or results.
• Knowledge of accounting principles, internal controls, and financial reporting.
• Ability to communicate financial information to varied audiences clearly.

Responsibilities

• Analyze financial, banking, ticketing, cargo, and customer payment data and review activity for unexpected trends or results
• Build relationship with internal partners and external vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate
• Analyze moderately complex data received from multiple sources and reconcile to internal financial systems and reports; create and validate ad hoc metrics and reporting
• Record accounting entries and perform analysis to complete the financial close process with minimal guidance and supervision
• Resolve issues, questions, and disputes received from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements
• Evaluate accounting and operational system issues and/or interruptions, determine root cause and conduct impact analysis, implement resolution plan, provide Sr Leaders with reporting and options for solution
• Observe system performance during day-to-day operation to ensure accuracy of system and process changes; research unexpected trends or results to identify root cause and report to Department Leadership
• Validate and document test cases in support of system upgrades, production defect fixes and projects impacting the Department
• Recommend and initiate opportunities to streamline work and to build checks and balances into work processes
• May perform other job duties as directed by Employee's Leaders

Skills

Analytical

Data analysis

Financial data

Communication

SOX compliance

Excel

Problem solving

Office tools

Tools

Database tools

Excel

PowerPoint

Job description

Department

Finance

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

The Revenue Account & Settlement Analyst supports accounting operations by analyzing financial, payment, ticketing, cargo, and Customer data to ensure accuracy and financial integrity. They'll identify trends and anomalies, resolve data issues, and partner with internal and external Stakeholders to support accurate processing and settlement across passenger sales, interline/codeshare, and payments. They'll also provide financial insights and guidance for Commercial and revenue initiatives. The Revenue Accounting & Analysis Analyst leverages strong analytical, communication, and problem-solving skills to support informed decision-making and reliable accounting operations.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Analyze financial, banking, ticketing, cargo, and customer payment data and review activity for unexpected trends or results
• Build relationship with internal partners and external vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate
• Analyze moderately complex data received from multiple sources and reconcile to internal financial systems and reports; create and validate ad hoc metrics and reporting
• Record accounting entries and perform analysis to complete the financial close process with minimal guidance and supervision
• Resolve issues, questions, and disputes received from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements
• Evaluate accounting and operational system issues and/or interruptions, determine root cause and conduct impact analysis, implement resolution plan, provide Sr Leaders with reporting and options for solution
• Observe system performance during day-to-day operation to ensure accuracy of system and process changes; research unexpected trends or results to identify root cause and report to Department Leadership
• Validate and document test cases in support of system upgrades, production defect fixes and projects impacting the Department
• Recommend and initiate opportunities to streamline work and to build checks and balances into work processes
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Skilled in asking insightful questions and listening to understand all perspectives with a solid understanding of Business impacts
• Skilled in collecting, organizing, visualizing and assimilating data from multiple sources, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skilled in use of Microsoft Office products, particularly Excel spreadsheets, Word documents, and PowerPoint presentations
• Ability to effectively communicate financial, ticketing and systems information to those without a similar background and to all position levels
• Ability to effectively communicate information and ideas in a concise and