Technical Data Analyst - DMX

swa; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Southwest Airlines is seeking a Technical Data Analyst to transform complex maintenance and operational data into actionable insights for the Reliability and Aircraft Records programs. The role spans data collection, validation, reporting, and visualization to improve aircraft reliability and regulatory compliance.

You will partner with Technical Operations and other teams to optimize data processes, communicate findings to both technical and nontechnical audiences, and drive continuous

Qualifications

• Strong data analysis and problem-solving skills.
• Experience transforming maintenance and operational data into actionable insights.
• Ability to translate complex data into clear findings for technical and nontechnical audiences.

Responsibilities

• Perform concurrent data collection, validation and root cause analysis for Aircraft Records program.
• Compile and maintain Reliability reports as required by FAA-approved programs.
• Develop standard queries to pull and organize data from various sources and establish cadence.
• Present insights and trends using visuals to support recommendations for stakeholders.
• Investigate ad-hoc inquiries and provide analytical reporting to aid leadership decisions.

Skills

Data analysis

Root cause analysis

Dashboard development

Data integration

Data visualization

Stakeholder communication

Cross-functional collaboration

Regulatory knowledge

Education

High School

Job description

Department: Technical Operations

Our Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

The Technical Data Analyst supports the Technical Analytics Team by transforming complex maintenance and operational data into actionable insights for Reliability and Aircraft Records. They'll develop reporting, visualizations, and technology solutions that identify emerging trends, improve aircraft reliability, and support regulatory compliance. They'll partner across Technical Operations and other operational Teams to improve data processes and communicate findings to technical and nontechnical audiences. The Technical Data Analyst leverages strong analytical, problem‑solving, and business acumen skills to identify opportunities for improvement, implement technology solutions, adapt to complex business processes, and drive continuous improvement that modernizes operations, reduces costs, and enhances organizational effectiveness.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Perform concurrent and timely data collection, validation and root cause analysis on data elements to support the Aircraft Records program to identify to identify deficiencies and improve the aircraft maintenance program.
• Perform concurrent and timely data collection, validation and root cause analysis on data elements required by the Reliability and ETOPS Programs to identify deficiencies and improve the aircraft maintenance program
• Compile and maintain Reliability reports as required by the FAA approved Reliability and ETOPS Programs
• Provide in depth data that will allow teams to estimate feasibility, costs, time, and resources needed to implement recommendations for improving Tech Ops impact on Southwest Airlines operations
• Compose and communicate results from complex data and analysis for both technical and non-technical customers and leaders
• Investigate ad-hoc inquiries resulting from emerging maintenance issues and provide analytical reporting to allow Senior Leadership to make business decisions while balancing existing project workload
• Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
• Develop standard queries to pull and organize data from various sources, establishing the cadence, and validating the necessity of the data requirements
• May perform other job duties as directed by Employee's Leaders.

Knowledge, Skills and Abilities

• Knowledge of moderate level business problems and ability to help to translate business outcomes into data needs
• Knowledge in integrating, storing, and processing large amounts of data necessary for analysis and modeling
• Knowledge of technology platforms and architectures applicable to developing and maintaining self-service reports and dashboards
• Knowledge of data analysis and quantitative modeling techniques used to investigate business questions
• Skilled in gathering requirements and collaborating across cross functional work groups
• Ability to understand the problem, to summarize and perform root cause analysis on data of broad scope and provide recommendations using logic and reasoning
• Ability to identify and clean structured and unstructured data for data analysis and develop basic visuals to support the analysis
• Ability to navigate appropriate FAA regulations including AC 120-17B Maintenance Control by Reliability Methods, AC 120-16G Air Carrier Maintenance Programs, 14 CFR 121.373 Continuing Analysis and Surveillance, 14 CFR 121.374 (h) Continuous Airworthiness Maintenance Program for two engine ETOPS and FAA Inspector's Handbook 8900.1, 14 CFR 121.380 Maintenance Recording Requirements
• Ability to actively listen to, understand, and communicate ideas presented in writing, verbally, or in presentations delivered to various levels of audience

Education

Required: High School