Returns & Warranty Operations Lead

Apemissions; Goldsboro (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Apemissions in Goldsboro, NC is seeking a Returns and Warranty Supervisor to lead daily operations within the warranty processing area. In this role, you will ensure timely handling of returns and support internal partners while identifying opportunities for improvement.

The ideal candidate will have 3-5 years of relevant experience, along with problem-solving abilities and a focus on customer service. You will be responsible for leading a team, coaching, and promoting a culture of urgency and accountability.

Qualifications

• 3-5 years of experience in returns, warranty, customer service, or operations.
• Prior experience leading or coordinating team activities preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day returns and warranty processing.
• Partner with Customer Service, Sales, and Distribution to resolve issues.
• Track key metrics such as return volume and turnaround time.

Skills

Problem-solving

Organizational skills

Customer-focused approach

Attention to detail

Education

Associate's or Bachelor's degree in Business, Supply Chain, or related field

Tools

ERP or warehouse systems

Job description

Apemissions in Goldsboro, NC is seeking a Returns and Warranty Supervisor to lead daily operations within the warranty processing area. In this role, you will ensure timely handling of returns and support internal partners while identifying opportunities for improvement.

The ideal candidate will have 3-5 years of relevant experience, along with problem-solving abilities and a focus on customer service. You will be responsible for leading a team, coaching, and promoting a culture of urgency and accountability.