Returns and Warranty Supervisor

Apemissions; Goldsboro (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Apemissions in Goldsboro, NC is seeking a Returns and Warranty Supervisor to lead daily operations within the warranty processing area. In this role, you will ensure timely handling of returns and support internal partners while identifying opportunities for improvement.

The ideal candidate will have 3-5 years of relevant experience, along with problem-solving abilities and a focus on customer service. You will be responsible for leading a team, coaching, and promoting a culture of urgency and accountability.

Qualifications

• 3-5 years of experience in returns, warranty, customer service, or operations.
• Prior experience leading or coordinating team activities preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day returns and warranty processing.
• Partner with Customer Service, Sales, and Distribution to resolve issues.
• Track key metrics such as return volume and turnaround time.

Skills

Problem-solving

Organizational skills

Customer-focused approach

Attention to detail

Education

Associate's or Bachelor's degree in Business, Supply Chain, or related field

Tools

ERP or warehouse systems

Job description

Returns and Warranty Supervisor page is loaded## Returns and Warranty Supervisorlocations: Goldsboro, NCtime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR0000043187AP Emissions TechnologiesAs a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway - you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.The Returns and Warranty Supervisor is responsible for executing and overseeing daily returns and warranty operations, ensuring timely, accurate, and consistent processing. This role focuses on driving operational efficiency, supporting customers and internal partners, and identifying improvement opportunities to reduce returns and warranty costs.This position requires a hands-on leader who takes ownership of results, solves problems quickly, and ensures work gets done with urgency and discipline.**Key Responsibilities****Returns & Warranty Operations*** Oversee day-to-day returns and warranty processing, including authorization, inspection, and disposition* Ensure timely and accurate handling of returned goods (restock, scrap, vendor return, etc.)* Maintain clear processes and work instructions to drive consistency and efficiency* Monitor workflow and address bottlenecks to meet turnaround time expectations**Customer & Internal Support*** Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues* Act as point of contact for escalated or complex cases* Ensure issues are resolved quickly while balancing customer needs and company guidelines**Data Tracking & Problem Solving*** Track key metrics such as return volume, turnaround time, and warranty claims* Identify trends and recurring issues and escalate findings to leadership* Support root cause investigations and help implement corrective actions**Cost Awareness & Controls*** Ensure proper handling of credits and returns to minimize unnecessary cost* Follow established guidelines for warranty approvals and dispositions* Support efforts to improve recovery from suppliers when applicable**Supplier & Vendor Coordination*** Assist in processing supplier claims and tracking recoveries* Communicate issues with vendors as needed to resolve defective product concerns**Team Leadership*** Lead and support a small team, setting clear expectations for performance and accountability* Provide coaching, training, and daily direction to ensure work is completed accurately and on time* Promote a culture of ownership, urgency, and teamwork**Compliance & Documentation*** Maintain accurate records of returns and warranty activity* Ensure processes are followed consistently and documentation is audit-ready**Qualifications*** Associate's or Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience)* 3-5 years of experience in returns, warranty, customer service, or operations* Prior experience leading or coordinating team activities preferred* Strong problem-solving and organizational skills* Comfortable working with ERP or warehouse systems* Ability to manage multiple priorities in a fast-paced environment**Key Competencies*** Strong execution and follow-through* Attention to detail and process discipline* Problem-solving mindset* Customer-focused approach* Accountability and ownershipFollowing receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies.