Returns Warehouse Operations Leader

Quince; Carneys Point Township (NJ); On-site; USD 110,000 - 137,000; Full time

Job summary

Quince in Carneys Point, New Jersey, is seeking an Operations Manager to lead our Returns Warehouse operations, mentoring Area Managers and driving reverse logistics with safety and efficiency.

You will optimize workflows, use Lean, Six Sigma, and Kaizen methodologies, collaborate with HR, Finance, Safety, and Inventory Control, and scale best practices to improve turnaround times and customer experience.

Qualifications

• Bachelor’s degree in Business, Operations, Supply Chain, or related field.
• 5+ years of operations leadership experience.
• 2+ years managing salaried leaders (e.g., Area Managers).
• Availability to work a flexible schedule, including weekends, nights, and holidays.

Responsibilities

• Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes.
• Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time.
• Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas.
• Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively.
• Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance.
• Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste.
• Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives.
• Foster a positive and productive work environment through coaching, recognition, and regular performance feedback.
• Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center.

Skills

Leadership

People management

Analytical thinking

Communication

Education

Bachelor's degree in Business, Operations, Supply Chain, or related field

Job description

Quince in Carneys Point, New Jersey, is seeking an Operations Manager to lead our Returns Warehouse operations, mentoring Area Managers and driving reverse logistics with safety and efficiency.

You will optimize workflows, use Lean, Six Sigma, and Kaizen methodologies, collaborate with HR, Finance, Safety, and Inventory Control, and scale best practices to improve turnaround times and customer experience.