Returns Specialist: Inventory & Customer Care

Road Tested Parts; Carnesville (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Road Tested Parts is seeking a Returns Clerk to manage the return process and maintain precise records. This role communicates with customers to provide updates and resolve issues, and coordinates with the warehouse to restock returned merchandise.

The position emphasizes accuracy, attention to detail, and knowledge of inventory systems to track returns and effects on stock levels. This role supports excellent service and quality assurance across the business.

Qualifications

• High school diploma or equivalent is required.
• Experience in a retail or customer service environment is preferred.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Process incoming returns by verifying the condition of returned items and updating inventory records accordingly.
• Communicate with customers regarding their return requests, providing timely updates and resolving any inquiries or issues.
• Collaborate with the warehouse team to ensure proper handling and restocking of returned merchandise.
• Maintain accurate documentation of all returns, including reasons for return and any associated financial transactions.
• Analyze return trends and provide feedback to management to help improve product quality and customer satisfaction.

Skills

Attention to detail

Organizational skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Road Tested Parts is seeking a Returns Clerk to manage the return process and maintain precise records. This role communicates with customers to provide updates and resolve issues, and coordinates with the warehouse to restock returned merchandise.

The position emphasizes accuracy, attention to detail, and knowledge of inventory systems to track returns and effects on stock levels. This role supports excellent service and quality assurance across the business.