Returns Specialist – E‑commerce & Shipments

Shopify; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands is seeking a detail-oriented Customer Service Associate to manage returns across our e-commerce platforms. You will receive, inspect, and process returns from UPS, USPS, and FedEx, ensuring accuracy of tracking and order data.

The role requires reliability in a fast-paced environment and familiarity with platforms like Shopify, TikTok Shop, and Whatnot, along with the ability to lift up to 50 pounds.

Qualifications

• 1 year or less previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred.
• Shopify experience is preferred.
• Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus.
• Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred.
• Strong attention to detail and ability to match packages with tracking and order information.
• Moderate computer skills and comfort learning new platforms and internal systems.
• Strong organizational, time-management, and problem-solving skills.
• Ability to work independently while communicating effectively with cross-functional teams.
• Dependable, punctual, and able to work efficiently in a fast-paced environment.
• Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns.
• Ability to lift up to 50 pounds.

Responsibilities

• Receive, sort, and inspect incoming customer returns.
• Verify packages against tracking, order, and customer information.
• Process returns and update records across e-commerce platforms.
• Document and elevate damaged, missing, incorrect, or ineligible items.
• Prepare approved merchandise for restocking, transfer, or further review.
• Maintain an organized returns area and meet processing timelines.
• Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments.
• Assist with basic returns reporting and other related duties as assigned.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving

Cross-functional communication

Tools

Shopify

TikTok Shop

Whatnot

Job description

DNAM Brands is seeking a detail-oriented Customer Service Associate to manage returns across our e-commerce platforms. You will receive, inspect, and process returns from UPS, USPS, and FedEx, ensuring accuracy of tracking and order data.

The role requires reliability in a fast-paced environment and familiarity with platforms like Shopify, TikTok Shop, and Whatnot, along with the ability to lift up to 50 pounds.