Returns Resolution Specialist – On-Site Customer Support

Radwell International; Willingboro Township (NJ); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Medical coverage starting Day 1

Paid holidays

PTO 15 days

Job summary

Radwell International LLC is seeking a Customer Support Specialist - Returns (Returns Resolution) to manage customer return requests, credits, and warranty claims, ensuring timely resolutions and a high level of service.

The role partners with Warehouse, Shipping, Production and Quality to resolve post-sale issues and maintain detailed case records. A proactive, organized communicator will thrive in this on-site, full-time position.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.

Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as a primary point of contact for customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate status updates and resolutions to customers in a timely and professional manner.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements.
• Support departmental objectives focused on customer satisfaction and operational efficiency.

Skills

Customer service

Problem-solving

Multitasking

Attention to detail

Communication

CRM/ERP experience

Education

High School Diploma

Tools

CRM software

ERP systems

Job description

Radwell International LLC is seeking a Customer Support Specialist - Returns (Returns Resolution) to manage customer return requests, credits, and warranty claims, ensuring timely resolutions and a high level of service.

The role partners with Warehouse, Shipping, Production and Quality to resolve post-sale issues and maintain detailed case records. A proactive, organized communicator will thrive in this on-site, full-time position.