Customer Support Specialist - Returns

Radwell-International; Glendale (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Company-paid disability

Company-paid life insurance

401(k) with company matching

Job summary

Radwell International LLC is seeking a Customer Support Specialist - Returns (Returns Resolution) in Glendale, AZ. This on-site, full-time role handles return requests, warranty claims, credits, and related issues with a focus on timely resolutions and excellent customer experience.

You will work closely with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams, maintaining accurate records and providing professional status updates to customers.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, returns processing, claims management, order management, or related experience preferred.
• Experience handling customer escalations or dispute resolution is a plus.

Responsibilities

• Manage customer return requests and warranty claims.
• Review and process return authorizations, credits, and related documentation.
• Investigate customer concerns and coordinate resolutions with internal departments.
• Serve as primary contact for customers regarding return and warranty issues.
• Track and monitor open return cases through completion.
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues.
• Process credits, refunds, and adjustments in accordance with company policies.
• Maintain accurate records and detailed case documentation within company systems.
• Communicate status updates and resolutions to customers in a timely and professional manner.
• Escalate complex issues when necessary to ensure prompt resolution.
• Identify recurring issues and recommend process improvements
• Support departmental objectives focused on customer satisfaction and operational efficiency
• Perform other duties, tasks, or work as assigned

Skills

Customer service

Problem-solving

Multitasking

Attention to detail

Organizational skills

Verbal & written communication

Independence & collaboration

Accountability

Education

High School Diploma or equivalent

Tools

CRM

ERP

Customer support systems

Job description

Customer Support Specialist - Returns (Returns Resolution)
Radwell International LLC | Customer Support
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
7860 N 106th Ave, Suite 170, Glendale, AZ

The Customer Support Specialist - Returns (Returns Resolution) is responsible for managing customer return requests, warranty claims, credits, and return-related issues while delivering an exceptional customer experience. This role serves as a key liaison between customers and internal departments to ensure timely resolution of returns, disputes, and post-sale concerns.

The ideal candidate is detail-oriented, customer-focused, and skilled at problem-solving. This position requires strong communication abilities, the capability to manage multiple priorities, and a commitment to providing professional and efficient service.

Key Responsibilities

• Manage customer return requests, warranty claims, and return-related inquiries
• Review and process return authorizations, credits, and related documentation
• Investigate customer concerns and coordinate resolutions with internal departments
• Serve as a primary point of contact for customers regarding return and warranty issues
• Track and monitor open return cases through completion
• Coordinate with Warehouse, Shipping, Production, Quality, Accounting, and Sales teams to resolve customer issues
• Process credits, refunds, and adjustments in accordance with company policies
• Maintain accurate records and detailed case documentation within company systems
• Communicate status updates and resolutions to customers in a timely and professional manner
• Escalate complex issues when necessary to ensure prompt resolution
• Identify recurring issues and recommend process improvements
• Support departmental objectives focused on customer satisfaction and operational efficiency
• Perform other duties, tasks, or work as assigned

Qualifications

• Strong customer service and problem-solving skills
• Ability to manage multiple cases and priorities simultaneously
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively across departments
• Strong sense of accountability and follow-through

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi-task in a fast-paced environment
• Strong organizational and time-management skills
• Attention to detail
• Effective problem-solving abilities
• Excellent communication skills
• Experience using CRM, ERP, or customer support systems preferred

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of customer service, returns processing, claims management, order management, or related experience preferred
• Experience handling customer escalations or dispute resolution is a plus

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Work Schedule

This is a full-time position scheduled Monday through Friday from 8:00am to 5:00pm. Employees are expected to maintain regular attendance and adhere to company time-off policies.

Radwell International LLC is an equal opportunity employer.