Order Resolution Specialist

Radwell International; Willingboro Township (NJ); On-site; USD 27,552 - 30,996; Full time

Benefits offered by this job

Medical, dental, and vision coverage starting Day 1

15 PTO days

Paid company holidays

401(k) with company matching

Free onsite gym

Job summary

Radwell International in Willingboro, NJ, is seeking an Order Resolution Specialist responsible for resolving order discrepancies and ensuring customer satisfaction. The role involves a liaison function between various teams and requires strong attention to detail, problem-solving skills, and the ability to thrive in a fast-paced environment.

Qualified candidates will have a High School Diploma and preference will be given to those with relevant experience in warehouse operations. Benefits include medical coverage, PTO days, and a 401(k) plan.

Qualifications

• 1–3 years of experience in warehouse operations, order processing, or logistics preferred.
• Experience with inventory systems or order management systems preferred.

Responsibilities

• Investigate and resolve order discrepancies related to picking and inventory.
• Coordinate with warehouse and fulfillment teams to correct discrepancies.
• Communicate updates and resolutions to ensure smooth order processing.

Skills

Detail oriented

Problem-solving abilities

Strong communication skills

Computer proficiency

Ability to multi-task

Education

High School Diploma or equivalent

Job description

Order Resolution Specialist

Radwell International LLC | Order Fulfillment Operations

Willingboro, NJ, US | Full-Time/Regular | 1 Millennium Drive, Willingboro, NJ 08046 | Monday–Friday – 8:00am to 5:00pm

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion. This position requires strong attention to detail, problem‑solving skills, and the ability to work in a fast‑paced, high‑volume operational environment.

Key Responsibilities

• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Assist in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues
• Perform other duties, tasks, or work as assigned

Qualifications

• Detail oriented with strong organizational skills
• Ability to work in a fast‑paced, high‑volume environment
• Strong problem‑solving abilities
• Computer literate with ability to learn internal systems
• Team‑oriented mindset with strong communication skills

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi‑task and manage multiple priorities
• Attention to detail
• Problem‑solving abilities
• Strong communication skills

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands

• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent standing and repetitive hand motion
• Lifting requirements based on operational needs

Compensation

The recruiting base pay scale for this full‑time position is $20.00–$22.50 per hour. Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company‑paid short‑term and long‑term disability
• Company‑paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer.