Returns Operations Leader - KPI-Driven & Team Mentorship

Lulus; Easton (Northampton County); On-site; USD 60,000 - 90,000; Full time

Job summary

Lulus is seeking an Operations Supervisor to oversee daily activities of multiple operational units on site in Easton. You will mentor leads, manage staffing, scheduling, and workflows to meet performance and financial targets.

The role emphasizes safety, KPI tracking, budget participation, and cross‑department collaboration. You’ll build a positive, efficient work environment while coaching staff and ensuring compliance with policies and OSHA standards.

Qualifications

• High School Diploma or GED required.
• Experience managing a large team.
• Experience reporting KPIs for the shift.
• Strong leadership and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Intermediate Excel skills and data accuracy.

Responsibilities

• Carry out established operations performance objectives considering the employee and safety, customer experience, productivity, quality, and cost.
• Oversee the operational procedures for the designated staffed area(s) to include the movement of products and processes and monitoring inventory accuracy.
• Plan hourly, daily, and weekly staffing needs to be based on upcoming demand plans, productivity goals, and expected service level targets to include providing management with hiring needs.
• Track appropriate metrics and KPIs and communicate progress to leadership and other designated team members as needed.
• Assist with planning, creating, maintaining, and achieving department-level budgets.
• Maintain a positive work environment and motivate staff to achieve the highest possible service and cost performance.
• Communicate daily operational goals to Shift Leads and team members, delegating assignments as necessary to achieve the service and cost goals.
• Respond to staff performance, quality, and attendance issues and administer timely coaching, training, and corrective action as required.
• Communicate with other departments & coordinate operations department activities and priorities.
• Provide solutions to issues within the operational processes; troubleshoot in a timely manner; elevate issues and risks to your managers in a timely manner.
• Work with management to identify, evaluate & improve all operations on an ongoing basis; participate in the continuous process of improvement.
• Maintain a high level of discretion when handling confidential matters.
• Effectively communicate complex operational and technical information to a large team, senior leadership, and vendors.
• Maintain and advocate for a safety culture at all times, including supporting safety programs and ensuring OSHA compliance within the work environment for all associates.
• Adopt the BDJJ (Belonging, Dignity Justice, & Joy) framework as a critical component of leading a team and encourage team involvement in organization's commitment to the framework.
• Ensure procedures are followed for building security and product loss prevention.
• Commit to personal and professional growth for yourself and your subordinates.
• Other duties as assigned.

Job description

Lulus is seeking an Operations Supervisor to oversee daily activities of multiple operational units on site in Easton. You will mentor leads, manage staffing, scheduling, and workflows to meet performance and financial targets.

The role emphasizes safety, KPI tracking, budget participation, and cross‑department collaboration. You’ll build a positive, efficient work environment while coaching staff and ensuring compliance with policies and OSHA standards.