Returns Operations Lead — Inventory & Process Optimization

Pelican Products; Clayton (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k match

Health insurance

Paid time off

Employee discount program

Parking with EV charging

Job summary

Pelican is seeking a Returns Operations Coordinator in Clayton, IN to own and optimize the returns workflow within our distribution operations. You will manage returned inventory, verify conditions, and drive accurate processing across systems to enhance service levels.

The role requires 1–3 years in warehouse or returns operations, strong attention to detail, and proficiency with Microsoft Office and inventory systems.

Qualifications

• 1-3 years of experience in warehouse operations, logistics, returns processing, or inventory control.
• Experience coordinating workflows or processes within a distribution or operational environment preferred.
• Proficiency in Microsoft Office and experience with warehouse management or inventory systems.

Responsibilities

• Own the end-to-end returns process—from receiving and inspection to disposition and inventory updates.
• Verify product condition and ensure compliance with quality and operational standards.
• Process and track returns within inventory and order management systems with speed and accuracy.
• Investigate and resolve discrepancies related to returns, inventory, and order fulfillment.
• Repack, relabel, and return approved products to inventory while coordinating disposition of damaged materials.
• Monitor return workflows and prioritize activities to meet service expectations and deadlines.
• Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience.
• Perform audits and spot checks to ensure compliance with SOPs and inventory accuracy.
• Identify trends and opportunities for process improvement while escalating risks when needed.
• Train and support team members on returns procedures and quality standards.
• Perform additional duties as assigned.

Skills

Attention to detail

Problem-solving

Communication

Tools

Microsoft Office

WMS

Job description

Pelican is seeking a Returns Operations Coordinator in Clayton, IN to own and optimize the returns workflow within our distribution operations. You will manage returned inventory, verify conditions, and drive accurate processing across systems to enhance service levels.

The role requires 1–3 years in warehouse or returns operations, strong attention to detail, and proficiency with Microsoft Office and inventory systems.