Senior Returns Operations Coordinator

Rolls-Royce; Woodhaven (MI); On-site; USD 84,000 - 137,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan with company  匹

Job summary

Rolls-Royce Brownstown operations seeks a Senior Coordinator – Customer Returns to own the Americas spare parts returns process, ensuring timely credits and precise handling. This role sits at the intersection of After Sales, Logistics and Quality, managing end-to-end returns from eligibility to reconciliation.

You will coordinate with Parts Sales, Order Administration, Material Planning and Finance to resolve issues, maintain system integrity, and drive improvements.

Qualifications

• Associate/Bachelor/Master or equivalent with relevant field.
• 5+ years in After Sales/Logistics/Quality or JD/PhD.
• Potential to work with U.S. Citizens or Permanent Residents only.

Responsibilities

• Own end-to-end customer returns process for the Americas, manage eligibility, track open returns and dates, and ensure accurate credits.
• Lead cross-functional coordination between Parts Sales, Order Administration, Material Planning, FICO, Purchasing, Warehouse and Quality.
• Conduct quality inspection and claim validation; create inspection reports and maintain discrepancy logs.
• Maintain system accuracy and reporting; correct errors and produce regular reports on returns activity.
• Drive continuous improvement and compliance; lead CI initiatives and train customers and distributors on returns systems

Skills

SAP experience

MS Office

Data management

Cross-functional coordination

Process improvement

Education

Associate's degree in Business/Engineering/Supply Chain

Bachelor's degree in Business/Engineering/Supply Chain

JD/PhD in Business/Engineering/Supply Chain

6+ years experience in After Sales/Logistics/Quality (in lieu of degree)

Tools

SAP

Excel

Access

Word

Job description

Rolls-Royce Brownstown operations seeks a Senior Coordinator – Customer Returns to own the Americas spare parts returns process, ensuring timely credits and precise handling. This role sits at the intersection of After Sales, Logistics and Quality, managing end-to-end returns from eligibility to reconciliation.

You will coordinate with Parts Sales, Order Administration, Material Planning and Finance to resolve issues, maintain system integrity, and drive improvements.