Returns & Inventory Coordinator | P21 Expert

SunSource; Town of Hartland (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Price Engineering, a SunSource company, seeks a detail-driven Returns Coordinator/Buyer Assistant to oversee end-to-end returns, inventory accuracy, item setup and supplier follow-up in a fast-paced operation. This role blends warehouse coordination with Prophet 21 (P21) administration, requiring strong communication with vendors, internal teams and accounting to ensure accurate credits and timely data.

The ideal candidate is organized, proactive, and committed to getting things right the first

Qualifications

• 2+ years in purchasing, inventory control, returns processing, or related supply chain function
• Experience with Prophet 21 (P21) or similar ERP/distribution software strongly preferred
• Strong Excel skills; comfortable working with data to spot trends and errors
• Excellent attention to detail and organizational skills
• Clear, professional communication with vendors, customers, and internal teams
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Experience in wholesale distribution, industrial products, or similar industry is a plus
• High school diploma or equivalent; associate/bachelors preferred

Responsibilities

• Process all customer and vendor return authorizations from initiation through resolution
• Coordinate with warehouse staff to inspect, sort, and disposition returned merchandise
• Track return status and follow up on RMAs to prevent aging inventory
• Communicate with customers, sales staff, and vendors to resolve return discrepancies, damages, or shortages
• Issue credits and coordinate with accounting to reflect returns in financial records
• Maintain accurate return documentation and reporting for audit purposes
• Perform scheduled and ad hoc cycle counts to maintain inventory accuracy
• Investigate and resolve count discrepancies, identifying root causes
• Adjust inventory records in P21 following established approval procedures
• Support annual physical inventory as needed
• Create and maintain new item records in P21, including descriptions, units, cross-references
• Set up and update purchase pricing, cost tiers, and vendor pricing agreements
• Audit item records to catch pricing or setup errors
• Coordinate with purchasing and sales to confirm new item requirements
• Monitor open purchase orders and follow up with suppliers on status, lead times, delays
• Escalate at-risk orders to Purchasing Manager and communicate updates
• Maintain PO records in P21 with updated ship/receipt dates
• Build and maintain relationships with key suppliers

Skills

Excel

Attention to detail

Communication

Multitasking

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

Prophet 21 (P21)

Job description

Price Engineering, a SunSource company, seeks a detail-driven Returns Coordinator/Buyer Assistant to oversee end-to-end returns, inventory accuracy, item setup and supplier follow-up in a fast-paced operation. This role blends warehouse coordination with Prophet 21 (P21) administration, requiring strong communication with vendors, internal teams and accounting to ensure accurate credits and timely data.

The ideal candidate is organized, proactive, and committed to getting things right the first