Returns Lead, Warehouse Operations & Team Coach

Sonepar Canada, Inc.; Portland, Northern (OR, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Tuition Reimbursement

Employee referral bonus

Disability insurance

Life insurance

Job summary

North Coast, part of the Sonepar group, is seeking a Warehouse Returns Lead in Portland to coordinate daily returns, support credits, inventory control, and cross‑team communication.

You will train associates, monitor queues, and ensure safety while driving accuracy and timely processing. This role emphasizes leadership, adherence to safety, and collaboration across departments to meet customer needs.

Qualifications

• Previous warehouse, returns, inventory, or related distribution experience.
• Working knowledge of North Coast warehouse processes, systems, and returns procedures.
• Ability to communicate clearly and professionally in person and in writing.
• Ability to prepare routine reports and correspondence and document work accurately.
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Basic computer skills and experience using RF scanners or similar warehouse technology.

Responsibilities

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.

Skills

Warehouse experience

Returns procedures

RF scanners

Communication in writing

Attention to detail

Team coordination

Safety compliance

Tools

RF scanners

Job description

North Coast, part of the Sonepar group, is seeking a Warehouse Returns Lead in Portland to coordinate daily returns, support credits, inventory control, and cross‑team communication.

You will train associates, monitor queues, and ensure safety while driving accuracy and timely processing. This role emphasizes leadership, adherence to safety, and collaboration across departments to meet customer needs.