Returns Lead: Credit Accuracy & Team Coach

Sonepar; Portland (OR); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Tuition Reimbursement

Employee referral bonus

Shareholder opportunity

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

North Coast Electric in Portland, OR is hiring a Warehouse Returns Lead to coordinate daily returns workflow, support customer credits, and ensure inventory accuracy. You will train staff, monitor queues, and drive safety and efficiency across the team.

The role communicates with sales and counter teams, supports month-end processes, and provides hands-on coaching to improve performance while maintaining high standards.

Qualifications

• Previous warehouse, returns, inventory, or related distribution experience.
• Working knowledge of North Coast warehouse processes, systems, and returns procedures.
• Ability to communicate clearly and professionally in person and in writing.
• Ability to prepare routine reports and correspondence and document work accurately.
• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals.
• Basic computer skills and experience using RF scanners or similar warehouse technology.
• Strong attention to detail and a consistent commitment to completing work accurately the first time.

Responsibilities

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition.
• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps.
• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits.
• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements.
• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status.
• Partner with the counter team to process canceled orders and counter returns accurately and on time.
• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and elevate unresolved issues to the supervisor or manager.
• Support weekly associate performance reviews using accurate, data-driven measures and documented observations.
• Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards.
• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices.
• Maintain a safe, organized work area and consistently follow and reinforce company safety policies.
• Lead by example and model safe, accurate, efficient, and respectful work practices.
• Set clear daily priorities and follow up on completion, quality, and service expectations.
• Coach associates constructively, recognize progress, and address performance gaps promptly.
• Work effectively across departments and communicate issues before they affect customers or workflow.
• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability.
• Perform other duties as assigned.

Skills

Warehouse experience

Returns procedures

Communication

Documentation

Attention to detail

Safety awareness

RF scanners

Tools

RF scanners

Warehouse systems

Job description

North Coast Electric in Portland, OR is hiring a Warehouse Returns Lead to coordinate daily returns workflow, support customer credits, and ensure inventory accuracy. You will train staff, monitor queues, and drive safety and efficiency across the team.

The role communicates with sales and counter teams, supports month-end processes, and provides hands-on coaching to improve performance while maintaining high standards.