Returns & Inventory Specialist - Fast-Paced Apparel Ops

Born Primitive; Virginia Beach (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Born Primitive is seeking a Returns Associate to join our team. You will help process returns, restore inventory, and ensure customer satisfaction while upholding our standards of service.

Ideal candidates have strong communication, good computer literacy, and a collaborative mindset. You’ll work in a fast-paced environment with flexible hours and occasional weekend support, contributing to a positive, team-driven culture.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree or equivalent work experience preferred.
• 2+ years of related customer contact/service experience preferred.
• Apparel Industry Experience preferred.
• Ability to work in a fast-paced environment and remain flexible to constant changes.
• Good communication skills and ability to work with a team.
• Strong computer skills and the ability to learn new programs quickly.
• Must be willing and able to lift 2–50 lbs.
• Must be available to work a flex schedule Monday–Friday, 7:00am–5:00pm; occasional weekends/holidays.

Responsibilities

• Scan, sort and organize returns inventory.
• Process and handle customer returns in accordance with company policies.
• Investigate and resolve issues related to product returns, ensuring customer satisfaction.
• Collaborate with the Returns team to optimize processes and minimize return-related challenges.
• Serve as a floater between the different tasks associated with the Returns department as needed.
• Be flexible and able to switch gears to meet evolving business needs.
• Maintain a high level of proficiency to ensure effective support.
• Develop brand/product knowledge to enhance customer interactions.

Skills

Customer service

Communication

Teamwork

Adaptability

Learning programs

Lifting 2-50 lbs

Education

High School Diploma or equivalent

Bachelor’s Degree or Equivalent Work Experience

Tools

Multiple software programs

Job description

Born Primitive is seeking a Returns Associate to join our team. You will help process returns, restore inventory, and ensure customer satisfaction while upholding our standards of service.

Ideal candidates have strong communication, good computer literacy, and a collaborative mindset. You’ll work in a fast-paced environment with flexible hours and occasional weekend support, contributing to a positive, team-driven culture.