Returns & Inventory Control Clerk

Lowe's Companies, Inc.; Kentucky; Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Back-End Clerk to support the Receiving Office in Kentucky. You will handle returns, RTV/RTM processes, and inventory-related documentation while coordinating with vendors and store teams.

The role involves receiving shipments, updating inventory systems, labeling and routing merchandise, and ensuring safe, organized backroom and return areas. Prior warehouse data entry and retail returns experience is preferred.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry or bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and handle hazardous or restricted items per guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• Back-End Clerk supports Receiving Office with administrative and logistical duties, record retention, truck schedules, and reports; assists in PO processing.
• This role may be assigned other duties.

Skills

Returns processing

Data entry

Inventory management

Vendor coordination

Shipping/receiving

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. is seeking a Back-End Clerk to support the Receiving Office in Kentucky. You will handle returns, RTV/RTM processes, and inventory-related documentation while coordinating with vendors and store teams.

The role involves receiving shipments, updating inventory systems, labeling and routing merchandise, and ensuring safe, organized backroom and return areas. Prior warehouse data entry and retail returns experience is preferred.