Returns & Inventory Operations Specialist

Lowe's; Killeen (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Lowe’s in Killeen, TX is seeking a Back-End Clerk to support the Receiving Office and returns processing. You will handle RTV/RTM, restock, verify shipments, and maintain accurate records of all return transactions.

This role also involves warehouse data entry, coordinating with store teams, and ensuring safety and inventory accuracy while providing basic support for customer return inquiries.

Qualifications

• 1 year experience processing merchandise receiving paperwork.
• 1 year experience with store inventory receiving and administration.
• 6 months warehouse data entry and bookkeeping.
• 6 months experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns per company policies and procedures.
• Execute RTV/RTM processes with documentation, packaging and shipment prep.
• Coordinate vendor credits and replacements per guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and related documentation.
• Assist with receiving shipments, unloading trucks and verifying merchandise against shipping docs.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to correct locations.
• Support inventory accuracy through routine checks and report discrepancies.
• Generate and review standard reports related to returns and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures for material handling and equipment use.
• Handle hazardous or restricted items per guidelines; maintain a clean, organized work area.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits or replacements.
• Support administrative and logistical functions in Receiving Office; assist with truck schedules and PO processing.
• Other duties as assigned.

Skills

Data entry

Returns processing

Inventory receiving

Vendor communication

Retail returns

Warehouse experience

Education

High school diploma or GED

Job description

Lowe’s in Killeen, TX is seeking a Back-End Clerk to support the Receiving Office and returns processing. You will handle RTV/RTM, restock, verify shipments, and maintain accurate records of all return transactions.

This role also involves warehouse data entry, coordinating with store teams, and ensuring safety and inventory accuracy while providing basic support for customer return inquiries.