Returns & Inventory Clerk (Back-End)

Lowe's; Dale City (VA); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off

401(k) Retirement plan with company 
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Employee Assistance Program

Tuition assistance and education

Employee discounts

Bonuses ( discretionary )

Job summary

Lowe's is seeking a Back-End Clerk to support the Receiving Office and backroom operations in processing returns and shipments. You will handle RTV/RTM workflows, verify documentation, and coordinate with vendors for credits or replacements.

The role involves data entry, inventory reconciliation, safety procedures, and assisting store teams to maintain accurate records and efficient product flow. Experience in returns processing and warehouse admin is preferred.

Qualifications

• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following established guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing).
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain organization of backroom and return areas.
• Follow all safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items in accordance with guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures.
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order processing as needed
• This individual may be held accountable for other duties as assigned

Skills

Merchandise receiving

Inventory administration

Vendor communication

Customer communication

Retail returns processing

Education

High school diploma or GED

Job description

Lowe's is seeking a Back-End Clerk to support the Receiving Office and backroom operations in processing returns and shipments. You will handle RTV/RTM workflows, verify documentation, and coordinate with vendors for credits or replacements.

The role involves data entry, inventory reconciliation, safety procedures, and assisting store teams to maintain accurate records and efficient product flow. Experience in returns processing and warehouse admin is preferred.