Returns Inspection Quality Control Processor

Cosmo Appliances; Chino (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A rapidly growing appliance brand in California is seeking an individual to manage the returns and quality control of kitchen appliances. The role involves inspecting and organizing returned items, maintaining a clean and safe work environment, and reporting quality issues. Candidates should have over a year of experience in quality control or returns, with a focus on teamwork and efficiency. This position offers a positive work environment and various opportunities for personal input and improvement.

Qualifications

• 1+ years experience in returns / quality control / inspections.
• Able to individually lift and maneuver up to 70 lbs frequently.
• Experience with Microsoft Excel / Google Sheets.
• Proficient in working with smart phones to perform daily tasks.
• Able to stand for long hours and move quickly on feet.

Responsibilities

• Inspect, test, repair and organize returned kitchen appliances.
• Assist in consolidation and storing process of received products.
• Receive return merchandise from freight and carriers.
• Distribute returned items to proper locations.
• Identify and report recurring product quality issues.

Skills

Experience in returns / quality control

Proficiency with Microsoft Excel / Google Sheets

Ability to lift and maneuver up to 70 lbs

Knowledge of warehouse operating procedures

Forklift certification

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Job description:

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

Essential Roles and Responsibilities:

• Inspect, test, repair and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
• Assist in consolidation and storing process of product that has been received into specific designated locations.
• Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
• Distribute returned items to their proper location
• Picking and pulling orders of open box returned items for will call and online customers
• Take detailed damage pictures and entering damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer’s return reasons, order reference numbers).
• Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
• Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products
• Identify critical storage, distribution, and product quality issues and report them to upper management
• Maintain a safe, clean, and organized work environment at all times.
• Other tasks as required to meet team goals.

Knowledge, Abilities, and Qualifications:

• 1+ years experience in returns / quality control / inspections
• Able to individually lift and maneuver up to 70 lbs frequently and repetitively
• Experience with Microsoft Excel / Google Sheets
• Proficient in working with smart phones to perform daily tasks (taking photos, sending emails)
• Forklift certified (plus but not required)
• Able to stand for long hours and move quickly on feet
• Focus and remain on task in a fast paced environment.
• 1+ years of prior experience in returns or a distribution, warehouse, or other inventory handling environment.
• Knowledge of warehouse operating procedures

Schedule:

Monday-Friday 9AM-5:30PM (some overtime required)