Returns Specialist/Processor

Cosmo Appliances; Chino (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Training & development

Paid time off

Job summary

Cosmo Appliances is looking for a skilled Returns Specialist in Chino, California. The ideal candidate will inspect, test, and organize returned kitchen appliances while ensuring quality standards. Strong communication and leadership skills are essential, along with 1+ years of experience in returns or a related warehouse environment. You will handle multiple tasks, from receiving returns to identifying product issues, all within a supportive team atmosphere. Join us in a dynamic role with opportunities for growth and development.

Qualifications

• 1+ years experience in returns, quality control, or inspections.
• Able to lift and maneuver up to 70 lbs frequently.
• Proficient in using smartphones for daily tasks.

Responsibilities

• Inspect and repair returned kitchen appliances.
• Assist in product consolidation and storage.
• Receive and process return merchandise.

Skills

Communication skills

Attention to detail

Leadership capabilities

Tools

Microsoft Excel

Google Sheets

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Training & development
• Paid time off

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail. This position is perfect for individuals who want to learn, grow, and succeed in a fast‑paced start‑up environment. If you are ready for the challenge, then apply today—we'd love to meet you!

Essential Roles and Responsibilities:

• Inspect, test, repair and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
• Assist in consolidation and storing process of product that has been received into specific designated locations.
• Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
• Distribute returned items to their proper location.
• Picking and pulling orders of open box returned items for will call and online customers.
• Take detailed damage pictures and entering damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer's return reasons, order reference numbers).
• Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
• Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products.
• Identify critical storage, distribution, and product quality issues and report them to upper management.
• Maintain a safe, clean, and organized work environment at all times.
• Other tasks as required to meet team goals.

Knowledge, Abilities, and Qualifications:

• 1+ years experience in returns / quality control / inspections
• Able to individually lift and maneuver up to 70 lbs frequently and repetitively
• Experience with Microsoft Excel / Google Sheets
• Proficient in working with smart phones to perform daily tasks (taking photos, sending emails)
• Forklift certified (plus but not required)
• Able to stand for long hours and move quickly on feet
• Focus and remain on task in a fast paced environment.
• 1+ years of prior experience in returns or a distribution, warehouse, or other inventory handling environment.
• Knowledge of warehouse operating procedures

Schedule: Monday-Friday 9AM-5:30PM (some overtime required)