Returns Inspection / Quality Control Processor

Cosmo Appliances; Chino (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Cosmo Appliances is seeking a Returns Specialist to manage the inspection, testing, and organization of returned kitchen appliances to ensure quality and proper disposition.

You will handle receipts, documentation, and shipping consolidation, while coordinating with vendors and internal teams to resolve issues. This role requires strong attention to detail in a fast-paced startup environment.

Qualifications

• 1+ years experience in returns, quality control, or inspections
• Able to lift and maneuver up to 70 lbs frequently
• Experience with Microsoft Excel / Google Sheets
• Proficient with smartphones for daily tasks (photos, emails)
• Forklift certification is a plus
• Able to stand for long hours in a fast-paced environment
• 1+ years in returns, distribution, warehouse, or inventory handling
• Knowledge of warehouse operating procedures

Responsibilities

• Inspect, test, repair, and organize returned kitchen appliances and check quality
• Assist in consolidation and storage of received products
• Receive return merchandise and follow return procedures for each product type
• Distribute returned items to proper locations
• Pick and pull orders of open-box returned items for will-call and online customers
• Document damage with photos and notes in internal systems or paperwork
• Identify and report recurring product or packaging quality issues to vendors
• Serve as internal point of contact for returned merchandise and become product expert
• Identify critical storage, distribution, and quality issues and report to management
• Maintain a safe, clean, and organized work environment
• Perform other tasks to meet team goals

Skills

Returns

Quality control

Inspections

Microsoft Excel

Google Sheets

Forklift certified

Tools

Microsoft Excel

Google Sheets

Job description

Job description

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment.

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Job description

Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging environment. We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse policies and procedures are properly adhered to and that we are achieving our product distribution goals. This role applies to those with excellent communication skills, leadership capabilities, and strong attention to detail. This position is perfect for individuals who want to learn, grow, and succeed in a fast-paced start up environment.

Essential Roles and Responsibilities

• Inspect, test, repair and organize returned kitchen appliances, checking for quality and condition of returned appliances and product;
• Assist in consolidation and storing process of product that has been received into specific designated locations.
• Receive return merchandise delivered by freight and small parcel carriers, following all return procedures for each product type.
• Distribute returned items to their proper location
• Picking and pulling orders of open box returned items for will call and online customers
• Take detailed damage pictures and entering damage notes in internal computer systems or writing on paperwork (such as item conditions using our internal grading system, customer’s return reasons, order reference numbers).
• Identify and report recurring product or packaging quality issues so they can be resolved with our vendors.
• Be the company’s key internal point of contact for all things related to returned merchandise and become a product expert by familiarizing with the technicalities of our products
• Identify critical storage, distribution, and product quality issues and report them to upper management
• Maintain a safe, clean, and organized work environment at all times.
• Other tasks as required to meet team goals.

Knowledge, Abilities, and Qualifications

• 1+ years experience in returns / quality control / inspections
• Able to individually lift and maneuver up to 70 lbs frequently and repetitively
• Experience with Microsoft Excel / Google Sheets
• Proficient in working with smart phones to perform daily tasks (taking photos, sending emails)
• Forklift certified (plus but not required)
• Able to stand for long hours and move quickly on feet
• Focus and remain on task in a fast paced environment.
• 1+ years of prior experience in returns or a distribution, warehouse, or other inventory handling environment.
• Knowledge of warehouse operating procedures

Schedule

Monday-Friday 9AM-5:30PM (some overtime required)