Returns Coordinator

NEHDS Logistics LLC; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k)

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other optional coverage

Job summary

Werner Enterprises in the United States is seeking a Returns Coordinator to manage the efficient processing of returned goods, ensuring accurate records and timely resolution within our logistics operations.

You will inspect and document returns, communicate with customers and carriers, coordinate with warehouse staff, resolve discrepancies, and support continuous process improvements while upholding safety and company policies.

Qualifications

• High school diploma or equivalent.
• 1–2 years in returns, warehouse, logistics, or customer service.
• Proficient in Word, Excel, Outlook; experience with WMS/ERP.
• Excellent communication and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Ability to operate warehouse equipment and lift up to 80-100 lbs.

Responsibilities

• Process and document all incoming product returns, including inspection, categorization, and data entry into the inventory management system.
• Communicate proactively with customers, carriers, and internal departments regarding return status and discrepancies.
• Coordinate with warehouse staff for handling, storage, and disposition of returns.
• Investigate and resolve discrepancies such as wrong items or damaged goods.
• Prepare paperwork for credit issuance, exchanges, or restocking.
• Identify trends in returns and report findings to improve processes.
• Maintain accurate records of all return transactions per policies.
• Assist in developing and implementing improved returns processes.
• Ensure compliance with safety regulations and company policies.

Skills

Microsoft Office

WMS/ERP experience

Attention to detail

Communication skills

Teamwork

Education

High school diploma

Job description

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and operational efficiency within the logistics and supply chain framework.

Responsibilities

• Process and document all incoming product returns, including inspection, categorization, and data entry into the inventory management system.
• Communicate proactively with customers, carriers, and internal departments regarding return status, resolution, and any discrepancies.
• Coordinate with warehouse staff for the physical handling, storage, and disposition of returned items.
• Investigate and resolve discrepancies related to returns, such as incorrect items, damaged goods, or missing documentation.
• Prepare and process necessary paperwork for credit issuance, exchanges, or re-stocking of returned products.
• Identify trends in returns and report findings to management to improve processes and reduce future return rates.
• Maintain accurate records of all return transactions and activities in accordance with company policies and procedures.
• Assist in the development and implementation of improved returns processes and protocols.
• Ensure compliance with all safety regulations and company policies within the returns department.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in a returns, warehouse, logistics, or customer service role, preferably within the transportation or supply chain industry.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with inventory management systems (WMS) or ERP software.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to operate warehouse equipment.
• Must be capable of sitting, standing, and walking for extended periods of time.
• Ability to lift more than 80-100 lbs. frequently.
• Ability to count accurately.
• Support several trucks daily.

This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Benefits

• medical, dental and vision plans
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada.

With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service.

Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile.

As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.