Dispatcher - Final Mile

NEHDS Logistics LLC; Swedesboro (NJ); On-site; USD 33,000 - 44,000; Full time

Job summary

Werner Enterprises seeks a customer support specialist to act for the operation, maintaining ongoing communication with delivery teams, clients, and customers to address and resolve problems that could delay deliveries.

You will administer orders, update portals, schedule deliveries, coordinate routing, complete shipment statuses, and manage documents such as bills of lading and manifests, always communicating with urgency.

Qualifications

• High school graduate or equivalent experience.
• One year of customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.

Responsibilities

• Administer orders for delivery and update customer portals.
• Schedule deliveries per client SOPs.
• Coordinate routing to maximize service and efficiency.
• Update shipment statuses and collect PODs.
• Maintain bills of lading, manifests, and load plans.
• Communicate with urgency to resolve schedule or delivery issues.
• Monitor progress of delivery teams and adjust plans as needed.
• Advise delivery teams on actions regarding customer or logistics problems.
• Verify merchandise against sales receipts.
• Prepare dispatch logs and tracking reports; set up manifests.
• Handle exceptions such as late departures, delays, or damages.

Skills

Relationship building

Communication skills

Microsoft Office

Organizational skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

This role will act as the operation’s customer support system. You will be responsible for, but not limited to maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.

ESSENTIAL JOB FUNCTIONS

• Administration of orders received at the facility for delivery. This includes prompt updating of customer portals and internal systems.
• Prompt scheduling of deliveries to the end consumer per the client specific SOP’s
• Routing process for outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection and dispatch.
• Completes all shipment statuses in the appropriate operating systems and portals, collecting POD’s and communicating extra charges to customers per the established SOP’s.
• Maintains bill of lading, labeling, manifest, pick sheets, load plans and other necessary documents for the planning, loading and delivery processes.
• Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
• Monitors delivery teams' progress through their routes and schedules – informs or makes adjustments as necessary.
• Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
• Verifies merchandise by matching customer and sales receipt information.
• Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action, and following up to ensure complete resolution.
• Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
• Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.
• Performs other related duties as required and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• Excellent organizational, leadership, communication, reporting skills
• Excellent organizational, leadership, communication, reporting skills
• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• High energy and motivating skills
• Microsoft Office proficient
• Ability to safeguard customers’ personal information.
• Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressre, high-volume environment.
• Knowledge of relevant policies, practices and procedures and requirements / standards.
• Effective written, verbal communication skills and follow through

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• One year customer service experience preferred
• Routing, dispatch, and warehouse experience preferred

The expected starting pay range for this position is $24.26 - $32.34 per hour. Offers determined based on experience, skills, and qualifications.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones.

This position is eligible for benefits, which include medical, dental and vision plans.

We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada.

With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service.

Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile.

As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.