Returns Coordinator

Werner-Enterprises; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a Returns Coordinator to manage efficient processing of returned goods within the logistics framework. You will inspect, categorize, and data-enter returns, coordinating with customers, carriers, and internal teams to resolve issues and ensure timely credit or restocking decisions.

The role emphasizes accuracy, attention to detail, and the ability to operate in a fast-paced environment, with collaboration across warehouse and customer service functions to improve

Qualifications

• High school diploma or equivalent required.
• 1-2 years in returns, warehouse, logistics, or customer service in transportation or supply chain.
• Proficient in Word, Excel, Outlook; experience with WMS or ERP software.
• Excellent communication, interpersonal and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to operate warehouse equipment.
• Ability to sit, stand, and walk for extended periods; lift 80-100 lbs frequently.

Responsibilities

• Process and document incoming product returns with inspection, categorization, and data entry.
• Communicate with customers, carriers, and internal departments on status and discrepancies.
• Coordinate with warehouse staff for handling, storage, and disposition of returns.
• Investigate and resolve discrepancies related to returns (incorrect items, damaged goods, missing documentation).
• Prepare paperwork for credit issuance, exchanges, or restocking.
• Identify trends in returns and report findings to management to reduce future returns.
• Maintain accurate records of all return transactions and activities.
• Assist in developing and implementing improved returns processes and protocols.
• Ensure compliance with safety regulations and company policies in returns.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

WMS (Warehouse Management System)

ERP software

Job description

The Returns Coordinator is responsible for managing the efficient and accurate processing of returned goods, ensuring timely resolution and maintaining high levels of customer satisfaction and operational efficiency within the logistics and supply chain framework.ResponsibilitiesProcess and document all incoming product returns, including inspection, categorization, and data entry into the inventory management system.Communicate proactively with customers, carriers, and internal departments regarding return status, resolution, and any discrepancies.Coordinate with warehouse staff for the physical handling, storage, and disposition of returned items.Investigate and resolve discrepancies related to returns, such as incorrect items, damaged goods, or missing documentation.Prepare and process necessary paperwork for credit issuance, exchanges, or re-stocking of returned products.Identify trends in returns and report findings to management to improve processes and reduce future return rates.Maintain accurate records of all return transactions and activities in accordance with company policies and procedures.Assist in the development and implementation of improved returns processes and protocols.Ensure compliance with all safety regulations and company policies within the returns department.QualificationsHigh school diploma or equivalent.1-2 years of experience in a returns, warehouse, logistics, or customer service role, preferably within the transportation or supply chain industry.Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with inventory management systems (WMS) or ERP software.Excellent communication, interpersonal, and problem-solving skills.Strong organizational skills and attention to detail.Ability to work independently and as part of a team in a fast-paced environment.Ability to operate warehouse equipment.Must be capable of sitting, standing, and walking for extended periods of timeAbility to lift more than 80-100 lbs. frequentlyAbility to count accuratelySupport several trucks dailyWe know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.By clicking “Submit” you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/ ) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.