Returns Clerk

Daikin-Applied; Dayton (OH); On-site; USD 22,000 - 35,000; Full time

Job summary

Daikin Applied in Dayton, Ohio seeks a Returns Clerk to support efficient RMAs, inventory handling, and warranty coordination. You'll use CRM, WMS, and MS Excel to track material movements and ensure accuracy.

This role involves processing returns to vendors, cycling counts with Inventory Control, operating fork trucks, and enforcing ISO 14001 scrapping procedures. Join a team focused on growth, precision, and reliable service.

Qualifications

• High school diploma or equivalent.
• Experience in warehouse or inventory control is a plus.
• Proficiency with MS Excel and ERP/WMS systems.
• Ability to operate power equipment.

Responsibilities

• Inspect, receive, and verify RMAs and log in tracking systems.
• Process returns to vendors, restock, or scrap damaged items.
• Maintain daily logs of RMAs, warranty info, credits in CRM/WMS/MS Excel.
• Research and process transactions in WMS.
• Serve as point of contact for vendors and coordinate with Warranty team.

Skills

Attention to detail

Inventory control

Data entry

Education

High School Diploma or Equivalent

Tools

MS Excel

CRM

WMS

Job description

Join the world's largest HVAC company!Daikin Applied is seeking a Returns Clerk. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location - Dayton, OHYour Responsibilities:Responsible for the efficient usage of programmed materials.Inspect, receive, and verify all return merchandise authorizations (RMAs) and add the information into their appropriate tracking logs.Responsible for taking the appropriate action for inventory including processing return to various vendors, placing inventory back into the onsite warehouse and scrapping out damaged items.Responsible for maintaining the daily logs capturing incoming and outgoing RMAs, warranty information and credit requests and material movement utilizing the CRM, WMS and MS Excel.Research and process transactions through inhouse WMS.Act as the point of contact for various vendors using their defined processes and partner with the corporate Warranty team as needed.Ensure that all material is transferred to the appropriate area to ensure daily accuracy of inventory.With the support of the Inventory Control department, perform physical cycle counts as required for all physical and virtual inventory.Follow all inhouse and ISO 140001 procedures when processing scrapped inventory, including separating the items into the appropriate bins and contacting the appropriate parties for pick up.This role will support other areas of the facility based on the needs of the business including cross training and backing up the Receiving Department both systematically and in physically processing material.Operate the necessary power equipment (i.e. fork truck, order picker).Responsible for processing of the compressor cores and returning material to vendors, as needed.Demonstrated proficiency in processing returns and all shipments, free of error.Demonstrated mastery in completing reviews of RMA sub inventories, customer returns and communicating with site leadership and the materials teams to drive accuracy and efficiency.Other duties as assigned.Your Qualifications:High School Diploma or Equivalent0 to 2 years of ExperienceYour Benefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceWork visa sponsorship is not available for this positionThe typical annual base salary for this position ranges from $16.01 – 25.50 in Ohio. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.on.Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!