Returns Clerk

Daikin Applied Americas; Dayton (OH); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Multiple medical insurance plan

Dental and vision insurance

401K retirement plan

Paid time off

Sick time

Tuition Reimbursement

Job summary

Daikin Applied Americas in Dayton, OH is seeking a Returns Clerk to manage RMAs, inspect and process returned items, and ensure accurate inventory movement. You will use CRM, WMS, and MS Excel to log entries and coordinate with vendors and the Warranty team.

The role emphasizes cycle counts, scrapping damaged items, and backing up Receiving as needed. A high school diploma and 0–2 years of experience are required; the position includes comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or Equivalent.
• 0 to 2 years of Experience.

Responsibilities

• Inspect, receive, and verify RMAs and log into tracking logs.
• Process returns to vendors and revert inventory to onsite warehouse; scrap damaged items.
• Maintain daily logs of RMAs, warranty info, credit requests and movements using CRM, WMS and MS Excel.
• Research and process transactions through inhouse WMS.
• Act as point of contact for vendors and coordinate with Warranty team.
• Ensure material transfers to correct areas for daily inventory accuracy.
• Perform physical cycle counts with Inventory Control support.
• Follow ISO 14001 procedures when processing scrapped inventory.
• Cross-train and back up Receiving Department as needed; operate fork truck and order picker.
• Process compressor cores and return material to vendors as required.
• Demonstrated proficiency in processing returns and shipments with minimal errors.
• Communicate with site leadership and materials teams to drive accuracy and efficiency.
• Other duties as assigned.

Education

High School Diploma or Equivalent

Job description

Join the world's largest HVAC company! Daikin Applied is seeking a Returns Clerk. You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!Location - Dayton, OHYour Responsibilities

• Responsible for the efficient usage of programmed materials.
• Inspect, receive, and verify all return merchandise authorizations (RMAs) and add the information into their appropriate tracking logs.
• Responsible for taking the appropriate action for inventory including processing return to various vendors, placing inventory back into the onsite warehouse and scrapping out damaged items.
• Responsible for maintaining the daily logs capturing incoming and outgoing RMAs, warranty information and credit requests and material movement utilizing the CRM, WMS and MS Excel.
• Research and process transactions through inhouse WMS.
• Act as the point of contact for various vendors using their defined processes and partner with the corporate Warranty team as needed.
• Ensure that all material is transferred to the appropriate area to ensure daily accuracy of inventory.
• With the support of the Inventory Control department, perform physical cycle counts as required for all physical and virtual inventory.
• Follow all inhouse and ISO 140001 procedures when processing scrapped inventory, including separating the items into the appropriate bins and contacting the appropriate parties for pick up.
• This role will support other areas of the facility based on the needs of the business including cross training and backing up the Receiving Department both systematically and in physically processing material.
• Operate the necessary power equipment (i.e. fork truck, order picker).
• Responsible for processing of the compressor cores and returning material to vendors, as needed.
• Demonstrated proficiency in processing returns and all shipments, free of error.
• Demonstrated mastery in completing reviews of RMA sub inventories, customer returns and communicating with site leadership and the materials teams to drive accuracy and efficiency.
• Other duties as assigned.

Your Qualifications

• High School Diploma or Equivalent
• 0 to 2 years of Experience

Your Benefits Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position The typical annual base salary for this position ranges from $16.01 – 25.50 in Ohio. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws. If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!