Returns Authorization Lead - Electronics & Analytics

LG Electronics USA; Huntsville (AL); On-site; USD 107,000 - 114,000; Full time

Benefits offered by this job

No-cost health benefits for employee

401(k) with employer match

Generous PTO

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics USA in Huntsville, AL is seeking a highly organized Returns Authorization Manager to oversee end-to-end returns handling in the consumer electronics sector. You will lead a team, develop policies, partner with Customer Service, Logistics, Quality, Finance, and report on performance to senior leadership; requires at least 5 years in returns management and strong analytical skills.

This role focuses on optimizing workflows, reducing processing times, and ensuring compliance with

Qualifications

• Bachelor's degree required in business, supply chain, or related field.
• Minimum 5 years of experience in returns management, logistics, or supply chain operations in consumer electronics.
• Strong understanding of returns processes and warranty policies.
• Demonstrated leadership and ability to drive performance and coach staff.
• Proficiency in data analysis and use of ERP/CRM systems.
• Excellent communication and cross-department collaboration skills.

Responsibilities

• Oversee end-to-end returns authorization process and ensure timely, high-quality service.
• Develop and improve policies for efficient returns processing.
• Collaborate with Customer Service, Logistics, Quality Assurance, and Finance.
• Analyze return data to identify trends and root causes; implement corrective actions.
• Ensure adherence to policies, warranty terms, and industry regulations.
• Prepare reports on returns metrics, costs, and process effectiveness for leadership.
• Lead and develop the returns team to drive continuous improvement.
• Coordinate with vendors to address defects and warranty claims.

Skills

Leadership

Analytical skills

Data analysis

Communication

Education

Bachelor's degree in Business Administration, Supply Chain Management, or related field

Tools

ERP

CRM

Job description

LG Electronics USA in Huntsville, AL is seeking a highly organized Returns Authorization Manager to oversee end-to-end returns handling in the consumer electronics sector. You will lead a team, develop policies, partner with Customer Service, Logistics, Quality, Finance, and report on performance to senior leadership; requires at least 5 years in returns management and strong analytical skills.

This role focuses on optimizing workflows, reducing processing times, and ensuring compliance with