Return Prevention Specialist | Elevate Customer Experience

LG Electronics Customer Service (LGEAI); Huntsville (AL); Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

LG Electronics is seeking a Customer Return Prevention Specialist in Huntsville, AL to reduce unnecessary returns by guiding customers through troubleshooting, using ARGUS and PCC, and collaborating with service and product teams. You will analyze return data and communicate effective solutions to customers to prevent returns.

Ideal candidates will be detail‑oriented, data‑driven, and able to work with frontline agents, supervisors, and operations to translate insights into measurable

Qualifications

• 3+ years in customer support or related field.
• In-depth knowledge of LG products and troubleshooting processes.
• Ability to analyze issues and provide solutions to prevent returns.
• Strong communication and cross-functional collaboration.

Responsabilités

• Drive Return Prevention activities and identify return drivers.
• Provide effective solutions to resolve issues before returns.
• Diagnose customer issues using product knowledge and guide troubleshooting.
• Promote ARGUS and PCC to support resolution and reduce visits.
• Communicate clearly with customers and internal teams.
• Coach and share product information across teams to prevent returns.

Connaissances

Customer support

Technical troubleshooting

Data analysis

Communication

Collaboration

Multi-tasking

Outils

ARGUS

PCC

CRM software

Description du poste

LG Electronics is seeking a Customer Return Prevention Specialist in Huntsville, AL to reduce unnecessary returns by guiding customers through troubleshooting, using ARGUS and PCC, and collaborating with service and product teams. You will analyze return data and communicate effective solutions to customers to prevent returns.

Ideal candidates will be detail‑oriented, data‑driven, and able to work with frontline agents, supervisors, and operations to translate insights into measurable